Learning Program Manager


The Learning Program Manager for Amazon will be responsible for executing the strategy for learning and development initiatives that support the business objectives of the North American Sort Center (NASC) Operations team. The Learning Program Manager will manage key stakeholder relationships in order to build and execute on learning solutions for the business. This position will report to the NASC Principal Learning Business Partner and work alongside other Program Managers, HR teams, and Operations teams in order to execute holistic solutions considering both learning and business needs.

The Learning Program Manager will need to invent in order to simplify and be able to operate successfully in a space where there is high ambiguity and a great need to partner with other Learning orgs for best practices or rebuilding programs from scratch. Qualifications include excellent verbal and written communication skills, as well as proven experience leading program or project management tasks.

This role will require approximately 30% - 50% travel

Basic Qualifications

  • A completed Bachelor's degree from an accredited university or 2+ years Amazon experience
  • 8+ years' experience in a production environment (distribution center or manufacturing environment)
  • Experience formulating and implementing training strategies, policies, and procedures for standardization and delivery of training methodology throughout the organization
  • Project-management experience in a matrix organization
  • Experience leading or managing leadership development focused initiatives or programs
  • Travel Requirements 30-50%

Preferred Qualifications

  • Master's degree is preferred
  • 2+ years' experience in a leadership role at Amazon
  • Experience with adult learning theory, course facilitation, human performance improvement, and knowledge management
  • Ability to deal with ambiguity and competing priorities
  • Ability to actively use training data to track, trend, and manage training efforts
  • Strong organizational, interpersonal and communication skills
  • A strong focus on internal customers' needs and satisfaction, with an emphasis on demonstrating return on investment in training. A qualified candidate will be focused on how training contributes to the company's bottom line and will have the analytical skills to justify programmatic decisions with data.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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