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Amazon

IT Support Technician

Piacenza, Italy

DESCRIPTION

Amazon's Ops Tech IT Services group is looking for best-in-class client-side support personnel to support the expansion of the Amazon RAD IT support. You will provide quality technical support to internal customers through one or all available channels (phone, chat, in-person), meeting or exceeding their expectations at every opportunity.

The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity with minimal supervision.

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- Provide remote support for desktops, laptops, printers, peripherals and other computer related devices
- Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
- Troubleshoot and resolve system hardware and software problems
- Participate in monitoring and maintenance of system key process improvements
- Creation/maintenance of user accounts

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Basic Qualifications
• Minimum of 2 years of tech support experience
• No Final Warnings (Attendance, Conduct, Security or Performance) during the prior past six months
• No Written Warnings (Conduct, Security or Performance) during the prior three months
• Demonstrated ability to troubleshoot Windows, MS Office, permissions, and networking issues
• Strong knowledge of Mobile Phones, VPN, Active Directory, and Exchange.
• Strong documentation and communication skills
• Dedication to and incredible aptitude for troubleshooting technical problems

Preferred Qualifications:
Experience with Remedy
Linux and/or Mac experience
Associate's degree in MIS, Computer Science, or related field

Basic Qualifications
- 1-3 years of Helpdesk or Deskside support experience
- Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
- Must be highly self-motivated and directed
- Must possess a keen attention to detail
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Specific knowledge in Microsoft Office Products and client applications required
- Hardware and software troubleshooting experience required

Preferred Qualifications
Ideally you will be degree educated in Information Technology or related field and hold professional qualifications relating to Microsoft, Linux, and/or Cisco.

BASIC QUALIFICATIONS

Basic Qualifications
• Minimum of 2 years of tech support experience
• No Final Warnings (Attendance, Conduct, Security or Performance) during the prior past six months
• No Written Warnings (Conduct, Security or Performance) during the prior three months
• Demonstrated ability to troubleshoot Windows, MS Office, permissions, and networking issues
• Strong knowledge of Mobile Phones, VPN, Active Directory, and Exchange.
• Strong documentation and communication skills
• Dedication to and incredible aptitude for troubleshooting technical problems
A+, Network +, or other IT industry standard certifications
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Ability to prioritize work based on department and production objectives
Service Management, Project Management, and Inventory Management skills
Excellent written and verbal communication skills
Ability to work and make decisions independently in a fast-paced production environment.

PREFERRED QUALIFICATIONS

Preferred Qualifications:
Experience with Remedy
Linux and/or Mac experience
Associate's degree in MIS, Computer Science, or related field

Job ID: Amazon-1303107
Employment Type: Other

This job is no longer available.

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