IT Support Engineer
- Wroclaw, Poland
At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.
This is your chance to make history.
As an IT Technician you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the 'face of IT' to the Business and you will thrive in providing world class service to our customers.
You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
Business Area: Operations Fulfilment Centre and Logistics
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.
What makes this team a great place to work?
• Day 1 opportunity You will be joining a team that is responsible to what happens after the customer clicks "buy".
• Opportunities for growth You will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
What we are looking for:
Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.
The extent of your responsibilities will include but not be limited to:
• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
• Installation, maintenance and support of IT equipment.
• Asset and Inventory management.
• Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required.
Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
• Experience in Microsoft Operating Systems and Applications, basic networking troubleshooting skills.
• A good understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology and to train on new skills.
• A strong sense of customer service with demonstrable history/examples.
• Be self-motivated and able to work alone as well as part of a team.
• Ability to prioritize in a fast-paced environment, with minimal guidance.
• Desire to improve existing processes and procedures coupled with the ability to deliver first class service.
• Ability to work on shifts and support occasional changes in working hours.
Preferred qualifications and skills:
• Industry certifications such as Cisco (CCT, CCNA), CompTIA A +, CompTIA Security +, CompTIA Network +;
• Linux command line using the Bash shell, understanding of volumes and partitions, RAID, and Linux file systems;
• Fundamentals of network routing, such as VLAN (Virtual Local Area Network), DHCP (Dynamic Host Configuration Protocol);
• Experience with troubleshooting of Windows Storage Spaces, removable USB drives, memory caches, and drive failures. Familiar with EFS and BitLocker;
• Basic understanding of Wireless Networking;
• 1+ years of systems or relevant experience.
Please note you are not required to meet all of the above-mentioned expectations, any combination is welcome! (The more the better, of course).
In addition we expect fluency in English and Polish, open mind, willingness to learn new skills and respect for the team spirit. Valid driving license and flexibility to work and travel outside of your designated location.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
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