IT Services Executive Support Liaison

Description

The Amazon IT Support team in Seattle is looking for an executive liaison to join a team of engineers and managers who provide IT support for Amazon.com's corporate headquarters.

The executive liaison will be responsible for directly managing relationships with executives and executive assistants and providing hands-on IT support for this key customer group. Your top priority will be to immediately resolve executive support requests, which may involve escalating issues and coordinating work across technical teams. You will work with the Technical Services Manager to develop plans to build awareness of IT products available to executives, gather and action service improvement feedback, and deliver targeted communications and training to executive assistants.

The successful candidate will own executives' IT experience and proactively head off negative service trends, provide the highest level of customer service, ensure customer satisfaction and continuous improvement.

You will have a deep understanding of IT support best practices and technologies and a history of excellent C-level customer engagement.

Basic Qualifications

Experience successfully managing stressful situations, with demonstrated ability to quickly make decisions and take action to resolve C-level IT issues

Strong written and oral communication skills

Deep understanding of Microsoft Outlook, hands-on experience with PC hardware, software, Windows 10 and Macintosh operating systems

Exposure to a wide variety of IT products, issues and customers including C-level, and the ability to work effectively with people at all levels and (both technical and non-technical) in different situations.

Robust troubleshooting and analytical skills with demonstrated problem solving ability.

Understanding of IT infrastructure, networking, and telephony

Track record of dealing well with ambiguity, prioritizing needs and delivering measurable results in a dynamic environment

Demonstrated skill and passion for operational excellence.

Preferred Qualifications

5+ Years of hands-on experience across a wide range of IT technologies.

Familiarity with Active Directory, LDAP, Print Servers, SharePoint, Casper, SCCM

ITIL certification

Professional technical certifications relating to Linux, Cisco, Microsoft, or others.


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