Amazon

Investigation Specialist I - Vietnamese Language

1 month agoManila, Philippines

DESCRIPTION

Job Description:
• Looking for something a little different?
• Are you suspicious by nature?
• Do you have a nose for finding the truth?
• Do you want to work on something that matters?
• Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent English and Vietnamese language skills to support our global operations teams. Would suit a recent graduate.

Role Requirements:
• Investigate suspicious activity and behavior that could pose a risk to Amazon, our customer's, or merchants
• Communicate via email with buyers, merchants, and other external and internal customers to make informed decisions about risk.
• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.
• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Experienced in the internet space and capable of succeeding in a fast-paced team environment.
• Be prepared to be flexible with working hours and workdays on Saturdays and/or Sundays.

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
• This position would suit a recent graduate with good customer service skills/experience. •
• Excellent written and spoken English and Vietnamese skills and an ability to compose grammatically correct, concise and accurate written responses
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers
• Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
• Excellent problem solving skills
• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.
• Demonstrated ability to analyze problems logically
• Self-disciplined, diligent, proactive and detail oriented
• Strong organizational skills
• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency
• Demonstrated ability to exceed expectations with regard to performance and individual contribution
• Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
• Ability to maintain high levels of confidentiality and data security standards
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Passionate commitment to Amazon's emergence as the world's most customer-centric company

PREFERRED QUALIFICATIONS

Fluency in other languages is an advantage.
Can start by April 1, 2021.

Job ID: Amazon-1365873