Instructional Designer

3+ months agoChennai, India


At Amazon we seek to be Earths most customer centric company. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selections of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of our catalog very seriously. The Retail Business Service (RBS) team is responsible to ensure information in Amazon's catalogs is accurate, complete and comprehensive enough to give our customers a great shopping experience every time.

The Retail Business Service (RBS) Training team builds people capabilities to deliver great customer experience. We are a team of passionate learning professionals innovating to build people skills. As a Instructional Designer you will be responsible to design, develop and evaluate training to provide a great learning experience to a global audience. You will need to deliver results in a fast paced and ambiguous environment, invent and simplify to develop new solutions, earn trust of stakeholders and insist on highest standards to make learning easy and engaging for our employees. You will own parts of larger or complex programs and may also own a smaller training need end to end. If you are person who is highly organized, enjoys being creative and loves working with technology we are looking for you.

Roles and Responsibilities:

• Perform needs and task analyses, scope projects, and evaluate existing resources to identify the most appropriate training approach and content to meet the learning needs our employees in multiple global locations.
• Design, develop, and evaluate training for multiple modalities and a global audience.
• Prioritize effectively to manage multiple concurrent projects and initiatives through the full instructional design process
• Collaborate effectively with program managers and subject matter experts (SMEs) to seek inputs and direction
• Support new launches and maintenance of content for ongoing learning programs.
• Evaluate training data to drive continuous improvement.
• Manage LMS related processes and reporting.


• A bachelor's degree
• At least 5 years' experience in learning content development.
• Experience using e-learning authoring software such as Adobe captivate, Articulate storyline and graphic design tools such as photo shop or Adobe CC illustrator.
• Comprehensive knowledge and proven application of instructional theories and principles in both on-line and classroom learning.
• Excellent project management, organizational and interpersonal skills.
• Proven competence using a LMS such as cornerstone


• Certification on ID and relevant authoring tools.

Job ID: Amazon-1450987