Global Auto Program Manager
- Cape Town, South Africa
Play a leading role in operational risk improvement at Amazon.com, where we have a tradition of leading the world in innovative technologies and services. Amazon is seeking an experienced Risk Manager who will manage our global auto program for Amazon's expanding worldwide delivery fleet. As an individual contributor the successful candidate will drive innovation, manage TPA standards, and develop metrics for stakeholders at Amazon.
Essential Duties and Responsibilities
Within the Risk Management Team, you will support and report to a Senior Risk Manager, focusing on holistically leading, managing, and moving forward a claims management team while improving third party administrator (TPA) programs and operational risk initiatives across all logistics programs. Duties may include, but are not limited to, the following:
• Lead logistic claims management, develop claims processes, and provide training as needed.
• Ensure that the TPA manages the claims diligently, partner with Risk Management and Legal (internal and external), and employ best practices to control program costs.
• Partner and collaborate with the TPA on continuing to create best in practice and innovative claims handling.
• Work with global business units to implement strategies for the worldwide program.
• Report out on business metrics to internal business teams.
• Participate and provide data for monthly and quarterly business reviews.
• Focus on scalable technology solutions, in partnership with the Treasury Tech team, to move the program forward.
• Assist in developing business proposals and case studies for presentation to senior leaders.
• Collect, evaluate, and deliver underwriting information necessary for auto insurance renewals, including Amazon's captive insurance program and third party insurance programs.
• Oversee automobile/fleet claims data for loss submissions and address insurers' on-going questions and issues through claims resolution as needed.
• Provide input and guidance on claims management of complex high value litigated claims as needed.
• Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistic operations.
• Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
• Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity while enhancing the customer experience.
• Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends and cost of risk to prioritize resources (e.g., Risk Management Information System and broker data).
• BA/BS degree.
• At least seven to ten years' experience in Risk Management with focus on transportation, fleets, or large auto claim programs.
• Strong understanding of commercial auto insurance policies.
• Exceptional writing and presentation skills.
• Strong interpersonal and communication skills, with ability to professionally communicate both verbally and in written format with auto team employees, legal, and outside partners, recognizing and appropriately responding to others' perspectives.
• Proven ability to work collaboratively, both cross-functionally and vertically within an organization.
• Ability to establish credibility and work with key internal partners to ensure project completion.
• Experience in working with cross-functional teams to develop effective loss prevention/risk transfer solutions.
• Working knowledge of Risk Management Information Systems (RMIS).
• Available for domestic and international travel as needed.
• Well organized, detail oriented, and able to adjust to changing priorities.
• Demonstrated ability to work well independently, as well as provide cross-functional support.
• Strong computer skills, including Word, Excel, and PowerPoint.
• ARM, CPCU, or similar designation.
• Demonstrated knowledge of claims management related laws and legal terminology.
• Seattle, WA area residency preferred but not required.
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