Generalist Customer Delivery Architect
- New York, NY
"Alexa, help me transform and optimize my business leveraging AWS from a people, process AND platform perspective!" AWS is known for its unwavering customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes to complement the new cloud paradigm.
AWS Professional Services team members leverage their deep knowledge of AWS technologies in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. Helping make customer success a reality using AWS cloud as an enabler and seeing the impact in real-time drives our teams to explore new frontiers in leveraging AWS for our customers.
The Customer Delivery Architect (CDA) is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with a Professional Services leaders to dive deep into a customer's business challenge and to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Afterwards, the CDA remains meaningfully engaged with that customer, Amazon team, and project/program to ensure high-value, predictable, and successful delivery.
This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.
Do you have what it takes to bring yourself, your customers, and your team to the next level?
ROLE AND RESPONSIBILITIES
• As a key member of the Account and Professional Services Go-To-Market teams, ensure success in designing, building, optimizing, transforming or otherwise migrating applications, software, and services on the AWS platform
• Educate customers on the value proposition of AWS
• Participate in deep architectural discussions and design exercises to create world-class solutions built on AWS while ensuring solutions are designed for successful deployment in the cloud
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers and proofs of concept
• In partnership with the ProServe leadership and account team, formulate and execute a strategy to accelerate customer outcomes through the adoption of AWS in conjunction with Professional Services engagements
• Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates
• Capture and share best-practice knowledge, sales and delivery content among the AWS Professional Services community
This is a customer facing role. You be required to travel to client locations to deliver professional services when needed.
• 10+ years design/implementation/consulting experience with distributed applications
• 10+ years of experience in infrastructure architecture, database architecture, applications, and networking
• 7+ years of experience in technology/software sales, pre-sales, or technical consulting in customer-facing roles
• Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required, commensurate modern certifications AWS, Agile, Scrum, SAFe, etc.
• Working knowledge of software development tools and methodologies
• Strong verbal and written communication skills
• Customer-facing skills to represent AWS well within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
• Demonstrated ability to think strategically about business, product, and technical challenges
• Highly technical and analytical, possessing 10 or more years of IT implementation experience
• Deep hands-on experience leading the design, development, and deployment of business software at scale or current hands-on technology infrastructure, network, compute, storage, and virtualization experience
• Strong track record of implementing AWS services in a variety of distributed computing environments
• Integration of AWS cloud services with on-premises technologies from Microsoft, IBM, Oracle, HP, SAP etc.
• Experience with IT compliance and risk management requirements (e.g., security, privacy, SOX, HIPAA etc.)
• BS level technical degree required; Computer Science or Math background preferred; MS degree desired
• Experience architecting/operating solutions built on AWS.
• Presentation skills with a high degree of comfort speaking with Executives, IT Management, developers, and business leaders.
• Ability to understand and articulate business impact of technical decisions.
• Managing executive Customer relationships and key business stakeholders.
• Delivering IT Strategy & Consulting services
• Enterprise Architecture Frameworks (e.g., TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets.
• Enterprise IT management frameworks (e.g., ITIL v3 processes).
• Broad Enterprise systems experience including SAP, Oracle, MSFT, or custom Java/.NET applications.
• Designing, building, and operating global IT infrastructures.
• A proven track record of managing and delivering large-scale enterprise IT projects.
• Demonstrated ability to adapt to new technologies and learn quickly
• Experience migrating or transforming legacy customer solutions to the cloud
• Willingness to travel up to 75%
Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation/ Age
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