Are you looking for a job where your work can have direct and massive impact on millions of customers? Excited to join one of the newest and most exciting services? Come join our team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive -based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own -based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the . The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver , resilient systems while maintaining a constant customer focus.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
As a developer on our team, you'll own code end-to-end from to development, and work closely with senior technical leaders within the team and across Amazon Connect.
Are you someone obsessed with simplifying things on behalf of your customers? Do you love to be part of a team that implement solutions to provide a smooth user experience? We are simplifying, innovating and growing our service!
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employeeled affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team puts a high value on work-live balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
This position involves on-call responsibilities, typically for one week every two months. We don't like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don't get paged for the same issue twice.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Power of Amazon Connect:
3+ Years' experience building scalable front-end infrastructure software or distributed systems for commercial online services. Track record delivering front-end software that is correct, stable, high performance, secure, and accessibility compliant.
• Skilled in developing rich applications with HTML, CSS, JS, Node. Proficiency in developing front-end software, with deep experience in one or more relevant front-end frameworks (React, Angular, Thyme Leaf etc.), UI Test Automation frameworks, MVC frameworks, Struts or Spring desired.
• Proficient in a broad range of software design approaches and common UX patterns. Knows when (and when not) to use front-end software design patterns (e.g., asynchronicity, data binding14, modules, MV*15, objects, promises).
• Proficient in view layout and rendering technologies (e.g., responsiveness, progressive enhancement, browser/device support). Knows when it is appropriate to make graceful fallbacks.
• Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.), how to be efficient with resource usage (e.g., application impact on memory and CPU, caches appropriately, respectful of customer's devices, etc.), how to instrument software with real user metrics to reflect the customer experience
5+ Years' experience building scalable front-end infrastructure software or distributed systems for commercial online services.
• Proficiency in writing Java code
• Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
• Good knowledge of AWS Services and IAAS/SAAS concepts. Able to solve difficult software and UX problems with some ambiguity. Pushes for information to avoid solving the wrong problem and mitigate UI risks early in the process to avoid feature delays. Can decompose a problem into clear software and UX design actions.
Can articulate the risks and benefits of depending on front-end libraries, frameworks, and tool-sets.