Enterprise Customer Advisor - Amazon Business


Job Description

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com. As an important part of the Amazon Business team, Enterprise Customer Advisors are responsible for the full sales life cycle from prospecting to growth of commercial businesses (private sector with annual revenues $250MM to $2.5B) as customers of Amazon. The ideal candidate will have experience developing relationships across functional areas such as procurement, procure-to-pay, production, maintenance, supply chain and IT in large, complex businesses and has a proven track record of meeting and exceeding sales goals.

Roles and Responsibilities

  • Develop a territory customer acquisition and account management plan
  • Report on prospect acquisition pipeline and customer spend adoption
  • Meet or exceed targets for customer acquisition and customer spend adoption
  • Initiate prospecting and lead generation activities
  • Educating and networking with key prospect and customer contacts
  • Ability to converse with senior customer stakeholders including CPOs, Directors and VPs of Procurement, VP's Supply Chain, and others
  • Manage contracting and legal negotiations
  • Develop long term relationships with multiple stakeholders in customer accounts
  • Drive and accelerate spend adoption within assigned accounts
  • Relay customer needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams
  • Drive customer satisfaction
  • Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders

Basic Qualifications

  • 10+ years Enterprise sales experience
  • BA/BS degree
  • Exceptional and effective verbal and written communication skills

Preferred Qualifications

  • Active listener and effective communicator
  • Effective closer
  • Strong ownership, bias for action and willingness to role-up your sleeves
  • Expert use of CRMs (e.g. Salesforce.com), MS Office Suite, and other systems
  • Knowledge of Procure to Pay processes at large enterprises a plus
  • Distribution Sales experience a plus

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