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Amazon

Driver Trainer, RSR

West Fargo, ND

DESCRIPTION

Amazon is seeking energetic, self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates' questions and finding the answers if you are not sure of the correct response.

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As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidates must hold a valid state-appropriate driver's license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.

Key job responsibilities
• Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs.
• Be subject matter expert in all training related activities. Coordinate, facilitate, and measure training related activities with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams for station.
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
• Track performance and identify re-training and process improvement opportunities to further develop non-CDL driver, DOT regulated training both for the entire station and the region.
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties on regional reporting calls.
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
• Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
• Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards
• Identify re-training and process improvement opportunities for the station and escalate large gaps to network level leaders.
• Track compliance of network level re-training and additional process training rollouts required for all DSP and DAs.
• Quickly adapt to new process improvements that are critical to safety and compliance of DOT regulation, where applicable.
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
• Work outside and drive different motor vehicles over the road.
• Drive in accordance with DOT requirements.
• Stay connected to the operation by participating in on-road processes on a regular basis
• Be the main point of contact to the delivery station for all driver training-related questions.
• Work different shifts and travel to support other sites, up to 50% travel.
• Support station launches in the region by facilitating Train the Trainer, as well as onboard new Driver Trainers and LOREs across the network
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Travel to multiple sites within 50 miles of the home station and have reliable transportation
• Operate and navigate a 26,000 pounds or less vehicle.
• Effectively operate a GPS.
• Work 40 hours/week, and overtime as required.

About the team
What else does the team have to offer? We're glad you asked!
• Earning your non-CDL DOT Regulated Qualification, paid by Amazon.
• Opportunity to work outside and drive new innovative vehicles over the road.
• Long-term growth potential via comprehensive training in transportation with Amazon.

BASIC QUALIFICATIONS

  • 2+ years of professional or military experience
  • Experience with Microsoft Office products and applications
  • • High School diploma or equivalent • 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel) • Able to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach • Work 40 hours/week, and overtime as required • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


PREFERRED QUALIFICATIONS

  • • Experience delivering training both to individuals and groups • 2+ years of professional driving experience • Bachelor's Degree or 2+ years Amazon experience • Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction • Strong organizational, interpersonal, and communication skills • Proven ability to deal with ambiguity and competing priorities Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Client-provided location(s): West Fargo, ND, USA
Job ID: Amazon-2336836
Employment Type: Other

This job is no longer available.

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