As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
• Ability to lift up to 40 lbs and work in cramped and/or elevated locations with or without reasonable accommodation
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
• Current, active US Government Security Clearance of Top Secret or above
• 1+ year of Computer Hardware experience.
• 1+ years of Computer Networking experience.
Associate's degree or higher in IT-related field, applicable certifications, and equivalent professional or military experience, plus two years of progressively responsible experience
Networking experience with CCNA and/or Network+ certifications
Experience with CISCO, Juniper and other commodity networking devices
Experience working in a Data Center environment: racking & stacking equipment, cable management
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional/technical depth and complexity for this role
Ideal candidates need to be familiar with the following:
IT Hardware and concepts
- RAID, SAN, x86 Architecture, SCSI
- Command Line Interface
- Boot Process
- File Systems
- Network device and protocol configuration
- Directory Structure
- Performance Management/Troubleshooting
- Base Operating System Install
- Scripting: Perl, Python, Bash
- Core OS Services: ssh, telnet, ftp, nfs, dns, dhcp, samba, ldap, cvs
- OSI Model
- Copper and Fiber Optic Testing and Cabling Standards