Data Center Technician
As a Data Center Technician, you are a primary resolver for your support team, and are skilled at troubleshooting one or more operating systems. You are able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey SOPs to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support. You are able to delivery results within scope and tight deadlines.
- All candidates should exhibit the following:
Ability to exhibit good written and oral communication skills
An Advanced understanding of Computer Hardware, including troubleshooting and repair skills.
A Working understanding of Linux Operating Systems.
A Working understanding of Computer Networking.
A Working understanding of Storage Devices.
Proven experience in problem solving and addressing customer service related issues by working with the customer and other internal teams
This position has a physical component. Candidates should be able to lift up to 50lbs and may need to work in cramped spaces or elevated locations.
A valid driver's license and vehicle is required.
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide afterhours support as needed
Some travel may be required
Employment for all candidates is contingent upon passing a background check.
- Preferred Qualifications
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
HP, Dell, ZT, Foxconn, Super Micro, SGI etc.
- Networking experience with CCNA and/or Network+ certifications is a plus.
- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Data Center Technicians are required to possess or obtain within three months of hire, an APS certification on the Proliant products and a CompTIA Server Plus Certification.
Associate's degree in IT-related field plus two years of progressively responsible experience preferred
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