Data Center Operations Technician (Katrineholm, Eskilstuna or Västerås)
- Copenhagen, Denmark
DESCRIPTION We are currently seeking a Data Center Engineering Operations Technician to serve as a technical resource within our mission critical Data Center's Katrineholm, Eskilstuna or Västerås. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center Engineering Operations. We strive towards building a diverse workforce and look to hire the best people we can regardless of age, gender or ethnicity.
Due to the success of the Amazon Web Services (AWS) operations and rapid expansion of Data Centers we are recruiting suitable candidates to operate/maintain these facilities in Sweden. In this role you will have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer Amazon customer's better value.
You will also be involved in:
o Assisting in the operation and maintenance of all electrical, mechanical, fire/life safety equipment and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
o Assisting in the maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
o Monitoring and troubleshooting all mechanical, electrical, HVAC systems, voice/data, cooling systems, fire/life safety equipment and generators.
o Providing assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
o Providing assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary.
o Performing site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems.
In addition to acting as a Facilities First Responder to critical events, you will be a part of the team supporting new data center facilities and existing data center facilities!
o 2+ years Electrical, mechanical and/or controls relevant experience
o Demonstrate key electrical and mechanical competencies and theory
o Strong English verbal and written communication skills
o Ability to prioritize in a complex, fast-paced environment
o An ability to solve problems through root-cause elimination, stepping back to understand the broader context
o An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system
o Know and apply safe electrical practice according to guidelines set by relevant electrical safety supervisory bodies
o Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response
o Competent in use of basic IT programs such as MS Word/Excel or similar.
o Valid driving license.
* This role involves covering 24x7 shift rotation
o Professional Certification in Electrical/Mechanical engineering or Controls engineering
o Working knowledge of generic mechanical-room infrastructure such as chillers, Air Handling Units, and fan controls.
o Familiar with the use of a CMMS and Approval systems.
o Working knowledge of backup generator systems
o Willingness to take ownership for technical issues brought by the customer base
o Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered
Amazon is an equal opportunity employer.
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