Content Test Specialist - Amazon Alexa Skills

Description

Alexa is the Amazon cloud service that powers Echo, Dot, and Tap, the groundbreaking new Amazon devices designed around your voice. It's still day 1 for the Alexa team and we would like you to help us shape the future of voice-enabled technologies.

We are the team that manages the Alexa skills catalog that support the devices and are looking for high-energy, detail-oriented, and technically-savvy Content Test Specialists to perform quality assurance testing on the Alexa skills consumed by Amazon's Alexa customers. You will manage the flow and processing of new submissions and re-submissions to include record creation, record management, download, install, test and validation of the digital content to ensure it meets Amazon's high quality bar. Above all, you will play a vital role in helping us meet our skills selection expansion goals while protecting our high-quality customer experience.

We are located in downtown Seattle We're easy to reach by bike, bus or car.

Role Responsibilities:

As a Content Test Specialist you will:

  • Set up and maintain digital content records using internal Amazon systems
  • Download, install, and test Amazon's digital content to ensure it meets Amazon's high quality bar and adheres to Amazon's merchandising policies
  • Work with the account management team to address content issues as required
  • Maintain detailed and accurate progress records to enable aggregate performance and issue tracking
  • Identify and champion process improvement ideas and systems enhancements that could increase the productivity or quality of our content operations
  • Play a vital role in helping us meet our selection expansion goals while protecting our high-quality customer experience

The successful candidate will demonstrate experience in raising the bar for the following Leadership Principles: Customer Obsession, Ownership, Bias for Action, Insist on High Standards, Deep Dive

Basic Qualifications

  • Bachelor's degree
  • 1+ years quality assurance testing in a technology industry or equivalent

Preferred Qualifications

  • Software testing or content evaluation experience
  • Technology, eCommerce, Retail, and Mobile industry experience desired
  • Passion for technology, eCommerce, the Internet, digital content, and the mobile/voice market segment
  • Meticulous attention to detail; the ability to juggle many tasks in parallel without lowering your quality bar
  • Comfort working with a broad range of technological productivity and work-flow management tools including SharePoint, Excel, and Word
  • Self-motivation and a strong bias for action; the ability to hit aggressive productivity goals without micromanagement
  • Strong communication skills; the ability to partner with internal team members effectively
  • Street smarts; willingness to roll up the sleeves and do whatever is necessary to meet team goals
  • An ability to identify, communicate, and champion process improvement opportunities that will benefit the entire content operations team

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


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