The Retail Business Services Team in Italy is responsible for providing support to Amazon websites. The team's activity supports several processes such as:
1. Contributing to ensure that the Amazon websites content is accurate and up to date.
2. Investigating and helping resolve various problems that appear on the supply chain.
As a Catalog Associate your tasks will include:
- Populating and proposing content for the product catalogs on the Amazon websites;
- Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;
- Participating in the identification and correction of catalog errors; investigating catalog related complaints;
- Creating reports regarding work received and work performed;
- Resolving problems that appear on the supply chain and help improve inventory health.
In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as:
- Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;
- Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;
- Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;
- Flag any updates received from stakeholders on process to Lead/Manager;
- Training and mentoring other Associates;
- Participate in process related meetings/calls.
- Strong written and oral communication skills in both English and Italian;
- Good working knowledge of MS Office;
- Very good knowledge and experience in internet navigation and research finding information about large amounts of data in a timely manner.
- Multitask in a fast paced environment;
- Operate in the system with the speed and accuracy necessary to meet departmental standards;
- Dive deep into a problem, perform 'Root Cause Analysis' and identify constraints to recommend a solution;
- Maintain composure in critical situations and communicate clearly with both internal and external customers.
- Passion for delivering great customer experience;
- Strong inter personal & communication skills;
- Excellent listening skills;
- Excellent Data Accuracy skills;
- Eye for Detail;
- Commitment to meet Deadlines.
Critical Qualities / Characteristics:
- Practical ideas;
- Pace of implementation & consistency in performance.
This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability)"
- Bachelor's degree in any discipline is preferred; business or technical background is considered an advantage;
- 1 2 years of work experience or background in data-driven business operations processes is considered an advantage.
Excellent skills in MS Office;
Strong experience in dealing with processes and large amount of data.