Campus Site Manager

Description

Amazon is looking to hire full-time, results-oriented Campus Site Managers to run one of the new pickup locations located in college communities throughout the United States, allowing customers a secure location to pick up and return packages ordered on Amazon. This position will be responsible for the overall customer experience at the location and will ensure employee productivity is maximized and engagement is achieved. Amazon Pickup Points are focused on providing fast, convenient and secure package pickup and superb customer service.

This Amazon Pickup Location position, located near the UC Davis campus will also specialize in brand advocacy, customer experience, fulfillment capabilities, continuous improvement and retail management including financial acumen, associate training and management. The Campus Site Manager must be able to motivate hourly associates to provide a Best-in-Class customer experience, both in terms of fulfillment of orders and customer service that exemplifies the Amazon brand. The Campus Site Manager will be a critical liaison for the local community and field leadership to continually improve community relationships, and ensure we are delivering optimum performance for our Customers.

In this role you will be responsible for:

  • Managing a Customer Obsessed service program in the Pickup Point and is a role model when interacting with the customer
  • Managing a team of full-time shift leads and part-time associates
  • Partnering with Recruiting when new associates are needed
  • Selecting, orienting, and training management and associates during peak and off-peak
  • Managing the overall performance of the Pickup Point to achieve operating results, including revenue and customer service SLAs
  • Monitoring, appraising and providing feedback regarding individual productivity and job results
  • Managing strong execution of standard operating procedures in the business and provides clear feedback on continuous improvement ideas
  • Evaluating Pickup Point financial performance and identifying root causes driving positive or negative variance
  • Scheduling and managing labor expense for Pickup Point management and associates
  • Tracking and managing Pickup Point supplies and expenses
  • Encouraging innovation and fostering associate ideas to grow the business to become more effective and efficient
  • Executing events within the Pickup Point to create customer awareness through local events and promotions
  • Observing Pickup Point team in store and provide in-the-moment coaching
  • Escalating challenges to field leadership
  • Providing a safe, productive and fun work environment
  • Support launch of new sites
  • Assist in training of new site managers

Basic Qualifications

  • 2+ years of work experience in retail management, Customer Service or Fulfillment industries.
  • Bachelor's degree in Management, Business Administration or related area
  • Leadership experience
  • Financial acumen; able to read a P&L
  • Proficiency in Excel
  • Flexible work hours including nights and weekends (ability to work 40 hours a week)
  • Demonstrated ability to motivate an hourly workforce
  • Demonstrated ability to manage operational metrics in a retail environment

Preferred Qualifications

  • Knowledge of Six Sigma/Lean Process
  • Entrepreneurial spirit and ability to 'think big' and 'out of the box' being comfortable with ambiguity

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation


Meet Some of Amazon's Employees

Mae M.

Senior UX Designer

Mae integrates human-centered design into tools that enable business partners to operate efficiently and intuitively. She analyzes customer needs and pain points to improve designs.

Heather Z.

Director of Alexa Engagement

Heather focuses on building great customer experiences for Alexa users. She heads a team of technical and creative professionals who bring the product to life.


Back to top