Business Intelligence Engineer II
- Seattle, WA
Join Amazon's Employee Resource Center (ERC) team and help make a difference for all Amazonians! The ERC provides HR assistance to Amazon employees, in the form of accurate, consistent, and timely responses to inquiries from various contact channels - phone, web case and chat. The ERC primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. The ERC team is comprised of approximately 900 associates supporting Amazon employees in 49 countries and 14 languages. ERC associates are located in eight locations globally.
Amazon is known to be a metrics driven culture. This role will be responsible for answering questions about the state of our business, generating new insights to help guide the strategic direction of the ERC, building and maintaining metrics and analysis for all levels of our organization, integrating new data sources into a team-specific Redshift cluster, and ensuring data cleanliness and accuracy. This role will help automate and centralize ETL pipelines in AWS tools by working closely with other technical partners and serve as a subject matter expert for statistics and modeling.
Successful candidates demonstrate an ability to:
• Have passion for sourcing, manipulating and visualizing data
• Apply direction and confidence to design qualitative and quantitative analysis
• Stand before stakeholders, including senior leaders to clearly communicate strategic findings and recommendations
• Partner with key members from technical and non-technical teams to build and deliver requirements
• Prioritize and manage multiple priorities simultaneously
• Translate technical concepts into business terms
• Advocate for working backwards from the customer
Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
• Bachelor's degree in Math/Statistics/Engineering or other equivalent quantitative discipline
• 5+ years of experience in data modeling / advanced business analytics
• Experience with R, Python or other statistical/machine learning software
• Understanding of machine learning algorithms such as Linear Regression, Logistic Regression, Time Series forecasting, etc.
• Experience developing experimental and analytic plans for data modeling processes, use of strong baselines, and the ability to accurately determine cause and effect relationships
• Expert knowledge in SQL and experience working with complex data sets
• MBA or Master's degree in Computer Science, Engineering, Statistics, Mathematics, Statistics or related field
• Experience with AWS solutions
• Experience working in very large data warehouse environments
• Experience conducting large scale data, regression, and predictive analysis to support business decision making
• Strong verbal/written communication and data visualization skills, including an ability to effectively communicate with both business and technical teams
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