ATS Operations Engineer

Description

We are seeking an energetic person to lead as the Automatic Transfer Switch (ATS) Operations resource within Amazon data centers. The position will be focused on overall availability and reliability and will meet or exceed defined service levels of the ATS global program. The candidate will assist site engineers (data center operations and data center operation engineering) and or lead ATS coordinators with daily operational tasks that are specific to the ATS program, IE. Deep dive on rack down events related to "the last meter of power" and ensuring all related data to rack incidents are accurately recorded and reflected in trouble tickets, develop and or guide staff on change management activities to support ATS Firmware upgrades and or ATS hardware replacements, support new construction ATS installations, ATS fleet management and uniformity, ATS vendor management, ATS asset auditing and lastly provide metric availability reporting on a weekly basis. The candidate will not only assist in maintaining a high reliability and performance but also keep operating costs in facilities at a minimum while supporting the ATS program. The ATS Ops Engineer is the window into the data center front line and will be called upon to provide updates during large-scale events regarding ATS hardware and peripheral hardware.

Basic Qualifications

  • An excellent understanding of the electrical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units & PDU units.
  • Has a strong aptitude to solve problems at their root, stepping back to understand the broader context.
  • Ability to maintain SLAs through the implementation of proactive detection, event correlation and reporting.
  • Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.
  • Shows good judgment and instincts in decision-making.
  • Ability to prioritize in complex, fast-paced environment.
  • Proactively and continually improve your level of knowledge about Amazon business and relevant technologies.

  • Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.
  • Able to lift at least 50 lbs.
  • Able to work long periods of time without sitting.
  • Knowledge of general safety rules when working on a construction site.
  • Able to work around computer equipment without disturbing service availability.
  • Warehousing, stocking/inventory & capacity planning capabilities.
  • Able to lead work groups on large-scale projects.
  • Ability to mange multiple vendors at once.
  • Ability to develop & provide training to Facility Managers and staff in supporting ATS activities.

Preferred Qualifications

  • An excellent understanding of the electrical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units & PDU units.
  • Min. 2 years experience in HVAC or Electrical working in a commercial building environment.
  • Proficient working with: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint & Team collaborative software Confluence

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