Assistant Store Manager- Overnight
Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go!
Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you're done shopping, you can just leave the store. Shortly after, we'll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths' most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art and impacts the daily lives of our customers.
As an Assistant Store Manager, you will play an active role in contributing to the daily business and functionality of the team. Your work will be manual at the onset as the team develops tools with your valuable input. You should be comfortable with a degree of ambiguity that's higher than most projects, be highly process driven and have excellent ownership and follow-through skills. The ideal candidate possesses a strong work ethic, attention to detail, the ability to meet deadlines, willingness to learn new things and a commitment to Customer Obsession and Customer Service.
You have a flair for leading teams and adjusting your leadership style based on the situation. You are part of the store leadership team. You assist the Store Manager in managing the daily operations of the store and manage a team of Associates and Senior Assocaite. You play a vital role in maintaining a vibrant store culture based on customer obsession, trust, respect, continuous learning and fun. Together as a team, you provide best-in-class customer service to anyone visiting the store.
What You Do:
Customer Interaction: You and your team are in the unique position of being face-to-face with our customers and you understand the significance of this opportunity.
You are Right a Lot when it comes to reading customers and don't use a one-size-fits-all approach to creating a great customer experience. You warmly welcome anyone who comes into the store and then enjoy using your judgment to adapt to the needs of each individual customer. You are flexible, think on your feet, and exercise great judgment in handling unusual requests or difficult customer interactions.
You are an articulate and persuasive communicator without being pushy. Customers are drawn to you because you are approachable, authentic, humble, kind, pleasant and confident. You don't assume anything about the customer's knowledge on products; rather, you ask great questions to better gauge what the customer wants. You constantly listen for customer input and help determine what the best course of action is.
Operational Excellence: No task is beneath you. You assist your team in bringing products to front of house (FOH) and executing space changes. You support your team in Back of House (BOH) by helping to receive, sort and stow products. Technical issues don't faze you. You are comfortable operating all of the systems, tools and devices used within the store, and you are an expert on our Just Walk Out technology.
You remove roadblocks for your team by guiding them on what issues should be escalated to support teams and what they can solve on their own. You are analytical in your approach to discovering the root cause of a problem. You present problems in a clear manner to supporting teams through trouble tickets and other mechanisms and provide help in testing and evaluating fixes. You think on your feet and identify efficient short-term fixes while looking into a longer-term solution.
You have a keen eye for numbers. You look at sales reports on a regular basis and work with the store manager to make adjustments in the store to improve sales. You keep a close tab on the actual hours worked by Associates to ensure that we are utilizing resources efficiently.
You take turns with other Leads, ASMs and SMs in being the Manager on Duty (MoD).
MoD Responsibilities: When you are the MoD, you have store opening and /or closing responsibilities. When opening or closing the store, you follow the processes meticulously to secure all parts of the building. You determine the priorities and assign tasks to the team. You lead the Associates in getting the store ready for working hours and closed down quickly and effectively at the end of the day.
You continually focus your team's efforts by giving them direction on the goals for the day or week and assigning tasks to them. You strike a good balance between delegating to your team and executing tasks yourself.
You lead by example and are a role model when it comes to maintaining a clean and pleasant store environment, not just for customers but also for your co-workers. You strive to make the store a secure place.
Team Contributor: You understand that if the team doesn't work well together, we won't be successful in creating a space where customers are drawn to come and spend time. You fully live the Amazon Leadership Principles and are passionate about helping your team do the same.
You work with your team to set goals and understand what great performance looks like. You are a hands-on manager who listens closely and is quick to accept feedback and suggestions from the team. You connect with Associates regularly through 1:1s and stand-ups and actively coach and mentor others to prevent small concerns from developing into larger performance issues. You continuously assess and develop talent and help create a strong bench of future leads and ASMs.
You maintain a clear view of your team's work habits. You ensure that Associates punch in and out and take breaks regularly. You supervise their time off requests and act quickly when there is an unplanned absence.
- Bachelor's degree in Business Administration, Operations Management, English Literature or equivalent experience
- 5+ of experience in a retail or customer-facing environment
- 2+ years of experience building and leading retail teams
- Demonstrated ability to attract, hire and develop teams and build a bench for key roles.
- Ability to lift up to 50lbs.
- Ability to be on your feet for a shift, up to 10 hours at a time
- Willingness to work a flexible schedule, meeting customer needs, including nights and weekends
- 5+ years management experience in an operational setting.
- Bachelor's Degree
- Strong understanding of Amazon devices and the Amazon ecosystem
- Sense of humor
- Demonstrated success in problem solving and delivering results
- Passion for Amazon and commitment to delighting customers
- Strong verbal communication and customer service skills
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