Amazon Books Seasonal Associate

Description

About Amazon Books:

Amazon Books is a physical retail store that offers a curated selection of books and Amazon devices. We've applied twenty years of online retail experience to build a store that integrates the benefits of retail and online shopping. Prices are the same as those offered by Amazon.com and the knowledgeable staff tailor their approach to the unique needs of each customer, to deliver an exceptional in-store experience.

The ideal candidate loves customers and views every interaction as an opportunity to create an exceptional customer experience. As a seasonal member of the Amazon Books team, you have the opportunity to work with a stellar team that provides best-in-class customer service to anyone visiting the store.

Seasonal Associate:

Your passion customer service inspires you to provide a best-in-class experience to those who visit our store. Your enthusiasm is contagious. You are a vital part of the store team for our holiday season and take great pride in maintaining a safe and inviting store.

What You Do:

Customer Interaction: You are in the unique position of being face-to-face with our customers and you understand the significance of this opportunity. You warmly welcome anyone who visits the store and then enjoy using your judgment to adapt to the needs of each customer.

Operational Excellence: You take great pride in maintaining the store. No task is beneath you and you know when to ask your colleagues for help. You bring products to Front of House (FOH), and execute space changes as directed. You understand the importance of and following merchandising guidelines.

You support your team in Back of House (BOH) by helping to receive, sort, stock, and stow products. Technical issues don't faze you. You are comfortable operating the systems, tools, and devices used within the store, including operating the point-of-sale (POS) station.

You are a stickler for maintaining a clean and pleasant store environment, not just for customers but also for your co-workers. You are diligent about keeping device stations customer ready. You help rotate books on a regular basis.

Team Contributor: You understand that if the team doesn't work well together, we won't be successful in creating a space where customers are drawn to come and spend time. So you work hard to strengthen the team by asking for help when you need it, expressing ideas for improving the way things get done, and helping us have fun along the way.

You are comfortable working in a dynamic environment. You truly enjoy the part you play in creating great experiences for our customers and this motivates you to be on time and ready to go for each shift. You punch in and out on time and recharge yourself by taking regular breaks.

You are comfortable working in a physical environment. You have the ability to lift up to 50 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation.

Basic Qualifications

  • High school diploma or equivalent
  • 2+ years of experience in a retail or customer facing environment preferably selling books or devices
  • Willingness to work a flexible schedule in order to meet customer needs, including nights, weekends, and holidays.

Preferred Qualifications

  • Bachelor's degree or equivalent experience
  • Passion for books
  • Strong understanding of Amazon devices and the Amazon ecosystem
  • Strong verbal communication and customer service skills
  • Passion for Amazon and commitment to delighting customers

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