Account Manager


You have sales. You have customer service. And then you have the Account Manager (AM) with one foot in each department. The Account Manager acts as the liaison between Goodreads and our advertising customers, and it is their responsibility to see that customers are maximizing the value of the products and services provided in order to meet or exceed their goals. There is a sales component to the job as well as it's the Account Manager's duty to maintain relationships and grow revenue.

At Goodreads, Account Managers are a key member of the Non-Endemic team – focusing on Entertainment, Telecommunications, Financial Services and Travel verticals – and are responsible for delivering the best experience for our clients and customers. Goodreads is looking for a highly motivated Account Manager to help scale our growing Display Advertising program by working with sales, operations, and other Goodreads business partners to manage advertising campaigns.

Basic Qualifications

What We're Looking For:

  • 5-7 years in digital web and mobile advertising in a client services or account management position
  • Experience with the RFP process and partnering with Sales to create winning media plans and proposals
  • Provide high standards of customer service via proactive recommendations and prompt, accurate communication
  • Effective time management skills with the ability to autonomously prioritize and meet deadlines
  • Ability to work cross-functionally and with a wide range of employees with different skill sets
  • Experience working in Salesforce, order management systems and ad servers (XSM and DFP preferred)
  • Experience managing multiple, large-scale and custom, campaigns and ensuring campaigns meet their KPIs and goals
  • Proven analytical skills with the ability to turn data into actionable insights and recommendations for clients and future campaigns
  • Excellent attention to detail and the ability to follow and improve on business processes
  • Contributes to defining product value propositions, advantages, and limitations
  • Identify opportunities to improve products based on customer feedback, data analysis, and feature gaps with competitive products
  • Strong written communication skills and the ability to communicate ideas through writing
  • A desire to cultivate positive business relationships with clients and internal teams
  • Passion for reading is a plus

Preferred Qualifications

  • Bachelors' degree in Economics, Marketing, Advertising, or Business
  • 5-7 years in digital web and mobile advertising in a client services or account management position

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