Reimbursement Specialist, Fertility (Pharmacy Technician)

Alto is a modern pharmacy changing the way people manage and fill their prescriptions with a tech-driven, patient-centric, online pharmacy. Alto provides same-day, free delivery, seven days a week for prescriptions. More importantly, Alto offers cost transparency, personalized mobile support, and real-time coordination with doctors and insurance companies. Our mission is to fulfill medicine’s true purpose - to improve the quality of life for everyone who needs it.    

We recently raised our Series C, surpassed 200 employees across four locations, and are on track to achieve $1B ARR by the end of 2020. Start-up tracker, CB Insights, recently listed Alto as one of the top 50 private companies around the world on a path to a $1 billion valuation. Alto is also featured in The New York Times (2/19) article “These 50 Start-Ups May Be the Next 'Unicorns'".

Alto Pharmacy is seeking an experienced Pharmacy Technician to work in a dynamic, fast-paced environment to manage a variety of pharmacy technician tasks on our Fertility Team.

As a Reimbursement Specialist, you are passionate about changing the traditional pharmacy model for the better. You'll work with a group who is excited and dedicated to significantly improve the pharmacy patient experience and will have the opportunity to contribute well beyond the normal duties of a pharmacy technician.

Responsibilities of an Alto Reimbursement Specialist:

  • Prepare and submit third-party insurance claims

  • Troubleshoot prescription issues by calling insurance companies, doctors offices, and patients

  • Work closely with doctors offices to manage refill requests, prior authorizations, and coverage determinations

  • Provide prompt, courteous and knowledgeable customer service

  • Troubleshoot complex cases with our patients

  • Respond to patient messages and incoming calls

  • Handles escalated patient situations via phone, text, email, or chat

  • Typing prescriptions

  • Balance multiple roles throughout the course of your shift as volume fluctuations occur. 

You are an ideal candidate if you have:

  • 2+ years of experience as a pharmacy technician

  • Experience working with specialty or fertility medications

  • Exceptional knowledge of commercial and government insurance and how to troubleshoot claims

  • Ability to maintain high-quality work with efficiency

  • Friendly disposition and outstanding customer service skills

  • Ability and eagerness to learn and operate a new pharmacy management system and other relevant equipment

  • Ability to interpret, transcribe and troubleshoot prescription information

  • Ability to perform common math calculations

  • Have strong verbal and written communication

  • Thrive in a dynamic fast-paced environment where you own your role from start to finish.

  • Believe in Alto’s mission and our company values of always putting the patient first, having a mindset of humility, and acting with a sense of urgency.


It is a plus if you:

  • A current pharmacy technician license free of any disciplinary actions

  • Have PTCB

  • Have experience submitting and managing Prior Authorizations and TAR's

  • Are comfortable communicating with patients in Spanish, Mandarin, or Cantonese

  • Are reliable, adaptable and adjust to changes in process quickly

Alto Pharmacy is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

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