IT Support Technician

New York

AlphaSights is a global leader in knowledge search. Our mission is to make the world's knowledge more accessible and better utilized than ever before. Professionals at investment funds, consultancies, corporations and non-profits engage in one-on-one consultations with knowledgeable experts identified by AlphaSights to enhance their thinking, improve their decisions and drive their business forward. Founded in 2008, AlphaSights has offices around the globe and regularly ranks as one of the fastest-growing companies in the world.

The IT Support role

AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Associate therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Core responsibilities

  • Troubleshoot tech issues, in person and remotely, including helpdesk operations and deskside support
  • Configure and deploy Macs, VoIP phones, hardware, and networking equipment
  • Support both our proprietary and third party software applications
  • Test and monitor IT infrastructure to ensure optimal performance
  • Maintain meeting room hardware for conference calls and video conferencing
  • Set up and manage user subscriptions and accounts
  • Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
  • Maintain the company IT hardware asset register, monitoring and ordering stock
  • Source, vet, and manage third party vendors
  • Project monitor new technology roll-outs

Requirements

  • 2+ years of relevant experience in similar roles (Apple Genius, Helpdesk, etc)
  • Excellent understanding of computer hardware, networking, OS X and G Suite
  • Evidenced problem-solving skills
  • Ability to deal with ambiguity
  • Bachelor's Degree

Attributes we're looking for

  • Excellent track record of successful service delivery
  • Results-oriented, user-focused mindset
  • Excellent communication skills
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Team-oriented mindset, with a natural willingness to always go the extra mile

AlphaSights is an equal opportunity employer


Meet Some of AlphaSights's Employees

James L.

Associate

Together with his team, James is responsible for understanding his consulting clients’ needs, executing a sound search strategy for clients, and connecting them to the industry experts they need.

William L.

Vice President

William is responsible for AlphaSights' largest set of consulting accounts. He is responsible for the continued growth and success of this business unit, which relies on a smart, client-focussed and motivated team.


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