Unrepresented Casualty Adjuster

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Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an Inside Unrepresented Casualty Claims Service Adjuster in Houston, TX!

Combine your skills of working with people and investigation!

As an Inside Unrepresented Casualty Claims Service Adjuster you are responsible for investigating moderately complex, unrepresented claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, and negotiating and settling moderately complex claims.

Key Responsibilities

Customer Service
• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
File Documentation and Reporting
• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
• Determines and explains minimum coverage limits in basic and occasionally moderately complex claims involving single or multiple claimants
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Obtains photos and/or conducts scene investigation
• Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into minor and moderate auto accidents, determines liability, and prepares summaries
• Determines claim value
Negotiation and Settlement Guidance
• Negotiates and settles claims in accordance with business unit best practices
• Reviews medical reports in preparation for claims settlement evaluation
Other Projects and Responsibilities
• May serve on a committee or project as appropriate
• May participate in one or more basic or occasionally moderately complex special assignments

Job Qualifications

Bachelors degree in related field preferred or equivalent experience
• Ability to interact effectively with internal or external customers and act with empathy
• Beginning to apply knowledge of insurance policy, coverage, and regulation
• Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
• Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
• Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis
• Beginning to apply ability to leverage learned technical skills in support of team objectives
• Beginning to apply negotiation and/or arbitration skills
• Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships
• Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
• Provides individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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