Underwriting Customer Service Associate

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company is currently seeking talented and highly-motivated individuals who want to learn and grow with our Hudson, OH underwriting department. We have multiple opportunities, with multiple shift options available for an upcoming training class scheduled to begin July 9, 2018

Schedule: We have shifts available beginning 9:00 AM - 12:30 PM, Monday-Friday, with some rotating weekends. You will know your shift start time before accepting the position.
Salary: $31,200 (Shifts beginning 11:45 or later will add 10% to starting salary)
Training Timeline: 10 weeks of insurance and underwriting training, with 8 additional weeks of transition

The Underwriting Customer Service Associate position provides extensive training and career development opportunities. Sound interesting? If so, we'd like to speak with you!

The Position

The Underwriting Customer Service Associate evaluates and makes underwriting decisions across multiple lines of insurance using a variety of technology platforms, answers phone call underwriting questions on policy inquires, risk eligibility and underwriting policies and procedures, reviews underwriting decisions and suggests process improvements. The ideal candidate will have excellent customer focus, the ability to multi-task, and enjoy working in an ever-changing, fast-paced, call center environment.

Key Responsibilities

  • Evaluating individual new business policies, policy changes, and renewal/ reinstatements across all lines of insurance by researching systems, processes and prior transactions to make the best decision.
  • Performing in a high-volume inbound and outbound call center, answering agent inquiries on status of policy, risk eligibility, as well as underwriting policies and procedures (70%-90% of the day is spent on the phones working with agents)
  • Obtaining and quickly analyzing information to ensure quality and accuracy of decisions

Job Qualifications

  • 2+ years of customer service/ call center and insurance experience preferred, but not required
  • High school diploma or GED required, Bachelor degree preferred.
  • Intermediate computer skills including: Microsoft Office (Word, Excel, and Outlook), and the ability to learn and navigate multiple technology platforms while on a call with an agent.
  • Strong decision making skills and analytical thinking required, with the ability to make independent decisions and use proper judgment
  • Ability to communicate clearly, professionally and empathetically (both oral and written)
  • Must be customer focused, collaborative, and a team player
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
  • Attendance and punctuality is a key indicator of success in the role.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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