Subrogation Claims Service Specialist

Description :

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Job Description

As a Fortune 100 company and industry leader, on your first day of employment, we provide a competitive salary, tuition assistance, medical, vision and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. There are plenty of opportunities for advancement and growth!

Allstate Insurance Company has an exceptional opportunity for a Subrogation Claims Service Specialist in Roanoke, VA

About the position:

The Allstate Subrogation Team is responsible for seeking reimbursement from at-fault and responsible third parties. The team consistently works with third party insurance companies and uninsured claimants.

Job Responsibilities:

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Admin Support

  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
  • Provides back-up for any support functions in the office

Claims Support

  • May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
  • Receives, screens and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Generates and sends appropriate forms to insured/claimant for completion
  • Processes claims payments
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
  • Participates in or assists in training new or less experienced employees and demonstrating work processes
  • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straight-forward, and routine claims quickly and efficiently

Job Description

Job Qualifications

  • High School Diploma or General Education Diploma (GED)
  • Collections and/or call center experience preferred
  • Customer service experience in an office environment may be considered
  • Ability to work in a fast-paced environment under tight deadlines
  • Ability to work independently in a team environment and be a self-starter
  • Excellent time management skills and timely follow-up skills
  • Strong written and verbal communication skills
  • Strong computer, typing and grammar skills
  • Bilingual candidates fluent in English and Spanish encouraged to apply

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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