Sr. Application Monitoring Engineer

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Job Description

Senior Application Support/Monitoring engineer with a strong background in Splunk . Candidates for this role will need to come from development backgrounds and have recent experience in support/triage roles. In addition, these application support analysts will need to have hands-on experinece with Splunk (preferred) or a similar tool (Dynatrace, AppDynamics, Quest Foglight, etc).

The Consumer Facing Production Service Engineer Lead Consultant for Monitoring provides technical leadership & support from project inception through initial implementation and continuing operation by creating high-level technical requirements, and idenitifydesigns needed to develop and support optimal monitoring and IT system solutions through the knowledge of business processes, systems architecture, and monitoring technologies.

Key Responsibilities:

  • Provide Splunk monitoring subject matter expertise and main point of contact for Agency Solutions and Consumer Technology supported applications.
  • Capture applications baseline performance deviations and implement proactive Splunk monitoring and alerting of production systems
  • Leverage monitoring tools (such as Splunk/Dynatrace) and capabilities to find root cause for incident and problem management.
  • Provides 24 x 7 support as needed.
  • Provide input into strategies, capabilities and integrations to improve the availability and performance run-state of production applications.
  • Drive operational implementation of monitoring capabilities, dashboards and improvements.
  • Lead efforts capturing reporting requirements, develop system performance, capacity and key business transactions reports-dashboards by leveraging approved tools and processes to maintain operational availability of delivered solutions
  • Leverage a predictive analytic approach to identify and mitigate issues before they have material impact to our application consumers.
  • Identify, recommend and lead performance tuning and monitoring enhancement opportunities.


Additional Responsibilities

  • Guide and lead in the design Monitoring deliverables of Systems Analysts and Developers.
  • Ability to comprehend, analyze and trace the high level technical design and system architecture that meets business and/or functional requirements.
  • Responsible for implementing identified roadmaps, leading design reviews, and performing analysis for one or more applications
  • Identify systems and technical constraints, potential technology risks, and document possible mitigation strategies for business-critical monitoring projects.
  • Consult with Business Analysts to effectively deliver business value operational designs for high complexity projects.
  • Facilitate design reviews, document system impacts between releases, and conduct technical walkthroughs.
  • Understand the technical details, integration, and functions of multiple applications, hardware, and/or software within a team. Execute and enforce best practices. May be responsible to identify and design for non-functional requirements.
  • Provide technical input and act as point-of-contact during architectural assessments for area applications.
  • For high complexity projects, validate code to designs and requirements. Participate and facilitate monitoring solutions walkthroughs, inspections, and reviews.
  • Monitors and communicates on the technical progress of the project.
  • Recommend technology solutions to meet client/business requirements. Partner with Business-System Analysts, Solutions Engineers and possibly clients to improve monitoring of the business requirements and business process flows.
  • Internally communicates changes or issues with vended products and monitoring tools
  • Evaluate Proof of Concepts (POCs) and validate whether the solution meets the business need
  • Plan, conduct, review, and perform integration testing of responsible deliverables for environment changes.
  • Evaluate the root cause of operational and maintenance issues and support through resolution.


Job Qualifications

This role requires a strong understanding of Splunk as well as proven understanding of software applications/code.
  • Bachelors College degree or equivalent experience
  • 4+ years monitoring/support experience in a large enterprise environment
  • Working knowledge of .NET and JAVA Applications and Development
  • Experience in: SPLUNK, Compuware dynaTrace, UEM, APMaas (Gomez), Foglight and ELK ASP.Net, C#, XML, HTML, JAVA Script, CSS, SQL and Python scripting
  • Source Code Management concepts
  • Detailed knowledge of framework-based development
  • Excellent Communication, Problem Solving, and Analytical skills
  • Working knowledge of Data Science, Statistical & Predictive Analysis, Quantitative Research and Analytics
  • Loadrunner Performance Testing & Tuning experience a plus
  • Demonstrate ability to work in a global and multi-shift environment


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

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