Relationship Management Leader - Allstate Roadside
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Provide leadership for a Partner Relationship Management Team driving growth and developing marketing strategies for 50+ partners across multiple industries focused on roadside services. The position will provide leadership and direction to ensure growth across all client/ partner verticles- direct mail, tele-services, web and direct response TV. The relationship leader will also lead the initiative to maximize other corporate products and services to the partner portfolio. A key responsibility will be to develop high potential talent within the organization.
- Develop partner marketing plans with P&L responsibility for managing marketing budget and CV hurdles.
- Lead quarterly strategy planning session with partners; participating in additional partner meetiRsgs including weekly status updates, process improvement, trouble-shooting, or growth-focused meetings
- Mentor/guide direct reports' development of annual partner marketing plans, understanding/balancing their Critical to Qualities (CTQs) with Allstate Roadside Services' goals
- Develop solid partner relationships at highest levels as a proactive business strategist; responsible for proposing and implementing new products/channels to expand partner relationships and responding decisively to changes in market; clarify partner expectations for successful program execution and integration; primary point of partner contact for the business in managing/resolving strategy partner issues and providing leadership for internal best practices sharing and strategy building across business functions; ensures each direct report relationship manager:
- Becomes a key advocate for assigned partners
- Identifies/documents client CTQs
- Ensures marketing execution team is meeting goals set for monthly campaigns and work with them to find solutions for growth and improvement
- Develops action plans to facilitate achievement of all partner CTQs
- Leads weekly partner update calls and follows through on action items
- Develops, maintains, and enhances excellent working relationship with assigned partners and proactively ensure deepening of senior relationships with partner and Allstate Roadside Services
- Understand partner performance dynamics to develop and support key business strategies
- Become key driver of financial and campaign reporting to ensure Allstate Roadside Services' P&L hurdles are met with assigned partners
- Experienced marketer with 7+ years of experience leading partner relationships and developing strategic marketing plans
- 5+ years proven client/vendor relationship management skills
- Concise and clear communications; solid interpersonal skills
- Clear thinker who has the ability to focus the organization on critical items
- Inclusive leader experienced in leading a team; external focus
- Bachelor's Degree or 4 years equivalent marketing experience including experience in client relationship management
- Experience developing presentations and pitching to all levels of management
- Strategic leadership and planning, balancing Allstate Roadside Services and partner needs to develop strategy and drive business solutions; customer centric and business goals advocate
- Project management skills - able to manage multiple projects
- Financial proficiency and analytical skills
- Six Sigma MBB/BB/GB certification preferred
- Strategic mindset
- Open and active listener
- Problem solving, decision making,
- Strong negotiation and organization skills
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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