Production Control Analyst - Entry Level (Charlotte, NC)

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Opportunity

Consumer connectivity is growing every day—across our cars, smartphones, homes, and in virtually every aspect of our lives. We recognized this trend when we launched Drivewise in 2010, and we haven't stopped accelerating since. When you join our technology team, you'll have the freedom to dream up amazing innovations and explore new technologies. We're looking for technology visionaries who aren't afraid to rethink the way things work.

Today, our telematics sensors now connect more than 1,000,000 consumers, and our mobile user experiences are helping to make our customers' driving experiences more informative, engaging, and fun. So we're not overpromising when we say that at Allstate, you can make an impact on the future of the driving experience and in how consumers connect across the Internet of Things.

The Role

The Production Control Analyst (PCA) is responsible for the operation of all technical infrastructure and the day-to-day operations of the organization's IT systems. The PCA is accountable for maintaining the development, test, and production environment through scheduled maintenance, incident management, change management, problem management, configuration management and vendor relationship management. The PCA also engages in the support of disaster recovery activities.

The Job

The PCA Analyst is responsible for the day-to-day operations of Production Control for low to moderate complexity situations and incidents. The PCA Sr. Analyst assists in planning all batch job processing work. They fulfill standard work requests and identify/ rectify low to moderate complexity operational exceptions and error conditions.


  • Work with others to plan, low to moderate complexity system maintenance and installation work.
  • Manage, prioritize, and respond to low to moderate complexity inquiries by helpdesk, specialists and others. Implement daily production schedule activities across all platforms.
  • Perform routine, day-to-day procedural activities for low or moderately complex incidents and situations, which may include recovery support to the rest of Operations.
  • Collect operational data and create/maintain operational, compliance, regulatory, and control documentation.
  • Fulfill standard work requests (e.g. job scheduling requests of low to moderate complexity, program transmittal installation or backout).
  • Identify and rectify the basic operational exceptions and error conditions. Manage the diagnosis and resolution of low to moderate complexity events or incidents. Make changes and recommendations for improvement, when appropriate.
  • Conduct investigations into low to moderate complexity operational problems and make proposals for improvement and automation.

Job Qualifications

  • Education: College degree or equivalent work experience;
  • 0-2 years' experience in computer operations or production control environment
  • Target Start Date: May/June 2018
  • Graduating senior
  • Strong written and verbal communication skills
  • Strong decision making and analytical skills

Connect with us on Twitter, Facebook, Pinterest and LinkedIn to find out for yourself... or hear from some of our employees in We Are Allstate

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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