Product Owner - Online Services

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Job Description

Allstate's Online Service team leads the strategy, design, implementation and ongoing maintenance of our consumer-facing websites, such as the "My Account" website. My Account is Allstate's consumer self-service website, which enables customers to interact with Allstate from their Internet-enabled desktops, tablets and mobile devices. The team focuses on meeting consumers needs by enabling self-service, deepening customer engagement, and promoting product growth by leading the development of solutions for consumer self-service applications and emerging technologies that support the Allstate brand and prominently feature Allstate Agencies. The team, within Digital and User Experience, also serves as an enterprise resource in the areas of digital engagement and online consumer experience.

The Product Owner will develop and execute website initiatives and projects, primarily focused on the product lifecycle for Allstate branded website application. This Product Owner will champion the dynamic, personalized experience delivered to our customers within the consumer-facing websites and maintain a digital experience which exceeds customer expectations and meets the team's and enterprise's business goals.

The Product Owner serves as the business product team-member working on the day-to-day implementation and development of website applications. He/she will closely partner with other Product Owners, business and technology partners. He/she will be responsible for development backlog creation, backlog prioritization, story writing, user acceptance and delivering business value from website features and improvements.

The Product Owner will also serve as a team and company resource in the areas of engagement, marketing and online consumer experience.

  • Cross-functional, individual contributor role that involves presenting the strategic product roadmap to multiple stakeholders, collaborating on features and obtaining buy-in on application design.Work with the Product Managers within an agile SCRUM environment to create and manage a consumer-focused product roadmap, making strategic adjustments as needed based on consumer needs, resource allocation, technology delivery and corporate priority.
  • Work along side developers, architects, scrummaster, user experience, and quality assurance testers to deliver website features that meet business objectives
  • Represent the product team in day-to-day agile scrum team meetings including:
    • Daily Stand-Ups
    • Sprint Reviews
    • Sprint and Product Integration Planning
    • Sprint Retrospectives
    • Backlog refinement & grooming sessions
    • Product demonstrations
  • Designs, implements and performs user acceptance testing on new programs, services and approaches that meet connected consumer needs.
  • Works along side Product Manager to collaborate and contribute on product strategy and strategic decisions.
  • Working within the enterprise personalization ecosystem, this individual will define and manage the hierarchy of business rules behind the dynamic elements of our online service application
  • Manage analytics and performance reporting.
  • Liaison with key members of the marketing organization on communication programs that raise awareness and drive usage of the website self-service channel.
  • Analyzing market intelligence, customer research and business results to translate emerging trends into business opportunities, as well as identify opportunities to improve processes and strategies as appropriate.
  • Staying abreast of digital media consumption and technology trends and related areas to serve as a subject matter expert and resource to internal stakeholders.


Job Qualifications

o 3+ years Web experience from business point of view, preferably with transaction-focused applications
o Broad understanding of insurance products and their related value-added services is preferred
o Experience with a rules engine (such as Oracle RTD) highly desired
o Experience working in cross functional teams. Working in an agile environment a plus
o Track record of website optimization and solutions that positively impact consumer experience
o Ability to quickly assimilate technical and business information into clearly defined deliverables
o Ability to organize an extensive and broad body of diverse needs/wants into a fair and holistic approach strategy
o Highly effective in problem-solving and creative solutioning
o Advanced quantitative analysis skills
o Strong team player with excellent organization, communication and coordination skills
o Ability to meet deadlines in a fast-paced, collaborative business environment, handling multiple projects simultaneously
o Rich proficiency in MS Office
o B.A. in Business, Marketing, Communication, UX or other related field required

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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