Oracle Directory Services Engineer

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Job Description

Day to Day Support of Engineering and Operations activities for Oracle Directory Services (ODS) LDAP Directory Infrastructure, including:

  • Provide first line of support for ODS LDAP Directory Infrastructure
  • Proactive Monitoring of all ODS environments
  • Participate in SWAT and Incident related calls with application areas
  • Assist in troubleshooting issues within defined SLAs for the ODS LDAP Directory Infrastructure
  • Change and Release Management Responsibilities: creation and scheduling of Changes required for the execution of Infrastructure Tasks
  • Assist in preparation of Consumption and Capacity reports (CPU, memory, availability, etc)
  • Assist with creation, maintenance and updates of documentation related to Infrastructure processes and procedures
  • Assist with Performance testing and documentation of test results
  • Execute basic Operational tasks via scripts and documented procedures for the Oracle Directory Infrastructure


Qualifications and Education

Technical Skills:
  • Working knowledge of LDAP protocol
  • Working knowledge of LDAP queries (creating search queries, query content, filtering, etc)
  • Working knowledge of an LDAP browser (setup, functionality, query results, etc)
  • Working knowledge of Networking (DNS, Load Balancers, OSI model, Firewalls)
  • Understanding of JAVA and UNIX Shell scripting
  • Working knowledge of Unix and RHEL 6/7 LINUX platforms including:
    • Hardware performance and capacity commands
    • Text editors (commands, etc)
    • Log Reviews - ability to identify errors/issues and troubleshoot


Soft Skills:
  • Excellent written and verbal communication
  • Ability to work with clients and technical staff to assist in root cause analysis
  • Work well under pressure and timelines to produce results
  • Analytical skill set and insight for "connecting the dots" when troubleshooting application issues via error messages, log reviews and anecdotal details provided


Education: Bachelor's Degree (Computer Science preferred)

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

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