Operational Risk Senior Manager

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Job Family Summary

Allstate's Operational Risk & Return Management (ORRM) team reports into Enterprise Risk and Return Management (ERRM). Operational Risk is the risk of loss resulting from inadequate or failed processes, systems, human factors, or external events. ORRM is responsible for developing the enterprise Operational Risk Management Framework (ORMF) and overseeing its implementation across Market Facing Business (MFBs) and Areas of Responsibility (AORs). The ORMF includes governance, standards, risk processes and tools through which ORRM directs and assists MFBs/AORs to identify and assess risk, mitigate risk in accordance with appetite and analyze and understand the risk environment overall. Through its processes and framework ORRM provides Senior Management with an enterprise-wide, transparent view of operational risk and supports business strategy through more informed risk taking.

Job Description

The Operational Risk Senior Manager is a contributor toward advancing the maturity of ORRM and the framework, furthering a culture of prudency and risk awareness through facilitation, communication and training. The Senior Manager role serves as a trusted risk advisor and provides effective challenge in managing operational risk.

Key Responsibilities

Reporting to the Director of ERRM Operational Risk, the Senior Manager will assist in the development, governance, maintenance and implementation of the operational risk program, as well as advise, oversee, review and challenge MFBs/AORs as they implement the ORMF. Specifically, the role will:

  • Contribute to enhancing framework components such as taxonomy, reporting, policy, etc. for consistent and appropriate methods across the organization
  • Promote risk management practice and culture to strengthen the operational risk environment
  • Participate in various working groups to provide risk oversight and guidance as needed during operational process design, remediation programs, etc.
  • Provide effective challenge to operational risk assessments, risk event and issues management processes
  • Identify and assess severity and likelihood of issues for potential escalation and communication senior risk leadership
  • Identify and engage appropriate stakeholders to facilitate targeted deep dives, thematic reviews and any additional directives from senior leadership


Job Qualifications

Education and Experience
  • 10 or more years of related experience
  • Bachelor's degree or equivalent; May also have advanced degree


Functional Skills
  • In-depth understanding of operational risk and governance
  • Experience in one or more key operational risk categories (model, business continuity, vendor, data privacy, technology, cyber, fraud), internal audit, or other operational risk area
  • Highly developed relationship management, influencing and leadership skills
  • People management
  • Program/project management
  • Strong organizational, verbal, and written communication skills
  • Ability to lead and influence across multiple levels


Certificates, Licenses, Registrations
  • Operational risk certifications (RMA, PRMIA, GARP, ERMA, IMA, ISACA etc.) not required but encouraged


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

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