NOC Manager (Weekend Shift Thurs-Sunday)

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Job Description

Allstate is seeking a Network Operations Center (NOC) Weekend Shift Manager to join our dynamic team. The hours of operations are Thursday to Sunday from 8AM to 7PM.

• The manager of the NOC will be accountable for leading in the repair, automation, and preventative actions to provide support to Allstate's Infrastructure.
• Capable of providing employees with immediate feedback, coaching, and mentoring to improve performance.
• Experience working in a Growth culture, where employees feel safe, are continuously learning, can practice what they learn, and feedback across the organization.
• Manage a team of diverse skilled engineers in Incident, Change, and Problem management, helping to maximize Availability across the Allstate Enterprise.
• Ensure incidents are worked in a timely manner and with quality and what can't be fixed is turned over to the next shift.
• The NOC manager will be a point of escalation for NOC teams and will be expected to be an active participant leading incident calls.
• Experience working with vendors and or other departments, to ensure root cause and preventative actions are addressed in a timely manner.
• Lead the team in documenting standard operating procedures, creating lesson learned documentation, which can be presented by employees to employees for knowledge sharing.
• Administer and work to continuously improve NOC monitoring/alerting and notification tools.
• Lead, Monitor, and operate the support surrounding a Disaster Recovery tests.

Job Qualifications

Essential Criteria:

• 3+ years working as an Engineer performing design, planning, documenting, and support technology. With experience in some or all of the following areas:
• Cisco Networks, Red hat, Avaya, Windows, NetApp, Rubrik, Palo Alto, F5, and Infoblox
• Github, Linux, PowerShell, Python, Ansible
• Monitoring tools: Splunk, Netcool, SCOM
• 3+ years people or technical leadership or equivalent experience leading a team OR working in a team oriented collaborative environment.
• Ability to work within the departments shift schedule. If the schedule should change you will be provided notice.

Desirable Criteria

• Ability to drive operational efficiency through data driven decision making, automation, and standardization.
• Experience working in a shift schedule with a follow the sun model, working as part of a global team.
• Experience working in an agile environment to help develop Infrastructure as code using a Jenkins CI/CD pipeline.
• Previous experience managing a team(s) of Network and System Engineers.
• ITIL Foundation level qualification / knowledge

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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