Network Services Team Lead - Charlotte

Description :

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Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Network Services team combines network engineering and systems integration to build and operate a large enterprise network. We need a hands on technical manager for our network services team. Our ideal candidate should have a vision on how to direct their team in solving problems and achieve our delivery goals.

In addition, the Network Services team routinely works on functions related to: B2B solutions, remote access solutions, Wireless LAN technologies, Server Load Balancing technology, Technology lifecycle management, configuration regression testing and configuration management. We collaborate with our application, infrastructure, and security partners in the release of new services. We also partner with our NOC teams to resolve technology incidents, which impact our business users and services.


Key Responsibilities:

  • Manage end-to-end lifecycle and delivery of various infrastructure technologies
  • Create designs based on industry best practices, engineering standards and support
  • Manage and report status of identified risks and incidents
  • Lifecycle management code upgrades, vulnerability patching and EOL replacement programs
  • Fulfill daily service requests by enterprise consumers.
  • Create detailed implementation plans and processes for support and fulfillment teams
  • Provide technical leadership as well as direction for level 3 escalations and event management
  • Manage a wide variety of technology infrastructure and business aligned projects
  • Perform design validation and QA testing of new services to ensure successful production deployment
  • Manage the capacity and availability of the Network Services infrastructure
  • Manage and optimize infrastructure costs (e.g. spend reporting, develop cost savings, etc.)
  • Member of network CAB to review and approve all Network Services related production changes
  • Assume direct accountability for leading a team

Core Technologies in Scope:

  • Application Delivery Controller (Client) - F5 BIG-IP Local Traffic Manager (LTM)
  • F5 BIG-IP Global Traffic Manager (GTM)
  • Authoritative External DNS:

o F5 BIG-IP GTM [Static & Dynamic Zones]

o IPAM DNS Organizations and Administration of zone data.

  • Cisco Wireless Lan Technologies
  • Network Management Tool (i.e. Cisco Prime, Enterprise Manager, etc.)

Enterprise Description

Directs, manages, plans and administers administrative activities of a team of network engineers. Supports multiple systems through maintenance, modification, problem resolution, etc. to support ongoing delivery of services and/or operations. Coordinates resources across various applications, operations or projects. Responsible for staffing, performance management and compensation decision-making. Manages budget, monitors progress and adjusts resources and priorities accordingly. Provides input on policy issues.

Job Qualifications

  • Subject matter expertise load balancer, DNS, SSL off loader (5+ years of experience)
  • Functional understanding of F5s and application integration.
  • Knowledge of F5 iRules and API iControl
  • Must have extensive experience in application switching and traffic management, deep knowledge of application requirements (such as persistence), understand SSL offload and implementation of SSL certificate and Key, and web acceleration and TCP optimization.
  • Application Delivery Controller (Client) - F5 BIG-IP Local Traffic Manager (LTM)
  • Knowledgeable of F5 system logging event types and logging levels
  • In depth knowledge of SSL cryptographic protocol in securing communications over the Internet and the ability to leverage F5 BIG-IP Application Delivery Controllers in performing SSL offload (client decryption) and server encryption solutions.
  • Understanding of SSL Certificate Private Key Infrastructure (PKI) in the SSL Certificate and KEY management and rollover process is beneficial.
  • Experience in planning, designing, and implementing enterprise-level network technologies.
  • Knowledge of network protocols.
  • Experience with root cause analysis, risk mitigation, security assessments, analysis of security threats, trends and architecture preferred.
  • Knowledgeable on network management and monitoring tools ( Splunk, Tivol, Cisco Prime, etc.)
  • Functional understanding of Cisco's Wireless LAN technologies (AP's, Wireless LAN controllers, integration with ISE, etc.).
  • Excellent written and verbal communication.
  • Experience managing geographically dispersed teams of engineers
  • Proven ability to manage short and long term engagements with multiple project tracks and teams
  • Ability to interact with clients at all level, from Senior Leadership to IT individual contributor
  • Firm understanding of IT Service Management processes, ITIL Certification preferred

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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