Network Security Lead Technician

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Cybersecurity is a highly dynamic field, requiring ongoing education and exploration. We develop each other by keeping employees current on the latest skill sets through classes, certifications, and conferences. If you are a Network Security professional seeking to make an impact in a dynamic field, you will find our Allstate environment to be collaborative, inclusive, and full of growth opportunities. Stepping into this opportunity, you will join the Network Security Operations team within Allstate Information Security (AIS).

The Network Security Operations team provides capabilities associated with network, application, and infrastructure security controls and apply this knowledge to evaluate, test, and rate the effectiveness of these controls within the environment. Individuals in this space review and assess the potential risk of new industry threats, as well as implement and manage technologies capable of averting, detecting, investigating, and/or eliminating those threats. Individuals may liaison with other organizations to help with the collection and management of security data required for legal or investigatory purposes. This position may also identify and analyze business practice irregularities including various information seeking violations and infractions and evaluate potential damages or recommend cost-effective measures to prevent recurrences.

The Network Security Lead Technician will have the ability to lead, learn and support cutting edge technology as well as the ability to work in both an individual and global support environment. This individual will ensure and assist with the proper support and lifecycle of solutions that support information security including firewalls, intrusion detection and prevention systems, proxy servers, and other security solutions. He/she will identify and evaluate and implement technical security controls to continuously improve the organization's security posture. This individual will also be responsible for continual process improvements in the monitoring of our network security infrastructure, building dashboards, establishing baselines for metrics, and refining performance alerts.


  • Manage firewall and network security systems by establishing and enforcing approved policies.
  • Serve as a subject matter expert in coordinating and troubleshooting with customers, other infrastructure support activities and business units.
  • Develop network documentation of security infrastructure.
  • Troubleshoot a variety of products within a multi-vendor environment.
  • Monitor network performance and implement performance tuning as necessary.
  • Utilize industry best practices for security, disaster recovery, business continuity, change controls.
  • Act as First Responder to all Security Infrastructure Incidents. Infrastructure and data.
  • Attend Change Management meetings.
  • Assist in the deployment of security tools.
  • Assist with administering security policies, standards and procedures.
  • Palo Alto Firewall Administration - work with outside vendor to ensure firewalls are fully operational.
  • Patch and Lifecycle Management - ensure that all security infrastructure tools are at current patch levels.
  • Maintain current and relevant knowledge of common network, authentication and security protocols (e.g. SNMP, TLS, SSL DNS, HTTPS, SMTP, LDAP, KERBEROS, RADIUS and FTPS)
  • Actively protect information technology assets and infrastructure from external or internal threats and ensure that the company complies with statutory and regulatory requirements regarding information access, security and privacy.
  • Assist in incident response for any breaches, intrusions, or theft.
  • Monitor systems for any anomalies, proper updating, and patching.
  • Monitor vendor websites for potential threat alerts and software upgrades.
  • Perform planning, testing, and implementation of software and hardware upgrades.
  • Maintains system documentation and configuration data for regulatory and audit purposes.
  • Drive efforts to analyze business impact and exposure based on emerging security threats, vulnerabilities, and risks.
  • Review, recommend, and approve major changes, and communicate critical changes for supported technologies and processes.
  • Document incident resolution and posts to appropriate logs/knowledge base for future reference. Responds to incidents/calls, determines severity, and takes action within the specified service level for rapid response support.
  • Resolve complex incidents and escalates highly complex incidents and problems.
  • Collaborate with an international team and ensure smooth transition of operational tasks throughout shifts.
  • Partner with other Allstate Business Units to implement Network Security Infrastructure Changes based on the business case.
  • Develop, test, and onboard new Standard Operating Procedures and troubleshooting documentation.
  • Participate in an on-call rotation.

Education and Job Qualifications
  • College Degree or equivalent work experience.
  • 5+ years work experience in security or risk management, networking, or related technology based role.
  • Certifications in area of specialty a plus. Examples include: CISSP, CSSLP, CISA, CISM, GIAC certs, CFE, CNP, CEH, etc.
  • Experience with Servicenow ITSM system.
  • Thorough understanding of how applications communicate over the network using source and destination IP addresses, ports and protocols.
  • Ability to analyze network security requirements and implement perimeter security changes.
  • Knowledge of how to configure, support, and troubleshoot Palo Alto firewalls and Squid proxy servers.
  • Palo Alto Networks Accredited Configuration Engineer (ACE) certification or equivalent knowledge.
  • Palo Alto Networks Certified Network Security Engineer (PCNSE) certification or equivalent knowledge.
  • Experience troubleshooting firewalls, proxy and load balancers.
  • Experience using network management tools and packet captures to resolve operational issues.
  • Solid understanding of routing and switching.
  • Basic knowledge of incident management, problem management, and change management best-practices.
  • Strong verbal and written communication skills due to the need to communicate extensively with remote team members and vendors.
  • A bias toward action, along with an internal drive for continuous improvement.
  • Ability to prioritize, execute tasks, and make sound decisions in high pressure situations.
  • Strong customer service orientation.
  • High degree of self-motivation and self-direction.
  • Ability to work in a fast paced, often changing environment, and find your own path in ambiguous situations.
  • Proficiency with network monitoring.
  • Proficiency with TCP-IP and IPv4; IPv6 desired.
  • Linux competency.
  • Moderate knowledge of networking fundamentals (TCP/IP, Network layers, Ethernet, ARP, etc.).
  • Unix administration and application support in a Unix environment experience required.
  • Moderate experience with scripting (PowerShell, PERL, PYTHON, etc.).
  • Experience troubleshooting web traffic protocols and decryption.
  • Experience with Cisco IOS. Ability to locate a host on the network for incidents or troubleshooting.
  • Working knowledge of Splunk to perform queries on logs.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

Back to top