Network Operations Center UNIX Engineer

Description :

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Job Description

WEEKEND FIRST SHIFT – FRIDAY THRU SUNDAY – 10:00 am – 11:00 pm

We are currently recruiting for an UNIX/LINUX Service Engineer Sr. Consultant to join our Network Operations Center. This is a support role with the following responsibilities:

  • Resolve complex and/or critical infrastructure incidents and problems. Ensure all related incidents and problems are appropriately resolved.
  • Lead efforts to analyze and resolve complex system/service incidents and balance the workload against incident priorities.
  • Escalate to NOC Consultants quickly when on ECC calls. Do not extend the incident. (NOTE: Our return to service goals are 45 minutes for Sev 1 and 2 incidents).
  • Adhere to the NOC / Enterprise and Local change policies and ensure that you subscribe to “one over shoulder” requirement, when making incident changes in production.
  • Support a production environment running approximately 4000+ virtual and physical Red Hat and Solaris servers on Oracle, Dell and HP hardware platform.
  • Support internal enterprise-wide users: troubleshooting and providing problem resolution for the operating system and hardware issues.
  • Build strong, positive relationships with internal team members, engineering teams, and field users in business offices and call centers.
  • Provide focus and rigor around high availability incidents, driving the incidents which are user impacting, high profile and/or multi-application through to resolution, while communicating the status to leadership.
  • Partner with UNIX Engineering to implement and improve technology and process to enhance NOC monitoring, Root Cause Analysis, Problem Trending, and Incident response.
  • Manage vendors’ relationships and ensure that necessary escalation documentation, as it relates to vendor support.
  • Self-starter with strong problem solving skills and who has the ability to work effectively in a team environment.
  • Good troubleshooting, problem-solving, and analytical skills.

Job Qualifications

Required Qualifications/Skills

  • At least 3+ years of RedHat, Solaris OS and Solaris Zones experience.
  • Hands-on experience with the following OS and hardware platforms environment:
  • Operating Systems: Solaris 10.x (including zones and virtual environments), HP-UX11.x
  • Red Hat Enterprise Linux Server release 6.6
  • Red Hat Enterprise Linux Server release 5.11
  • Novell SUSE Linux Enterprise Real Time 11

Platforms

  • Various Oracle/Sun hardware including their chassis and blades
  • Cisco UCS rack mounts 5108 Blade Chassis
  • HP rack mounts, HP BLC7000c Chassis and Blades
  • Dell Poweredge rack mount Hardware
  • Solaris Operating System versions 10, 11
  • Linux Red Hat RHEL 5.7 or Oracle Linux 5.6, 6.X and 7X
  • Solaris Containers/Zones
  • ZFS
  • Sun Cluster Services
  • LVM
  • VERITAS (Cluster Services, File system, Volume manager )
  • Oracle and HP Blades Hardware knowledge
  • Unified Computing Systems (UCS) hardware knowledge

Preferred Qualifications/Skills

  • BA/BS in Computer Science, Information Systems, or MIS, or equivalent support experience in a large datacenter environment.
  • Novell SUSE Linux Enterprise Real Time 11, HP-UX11.x
  • Knowledge of Tivoli Enterprise Portal, VMware Vsphere
  • Cluster
  • VCS
  • Sun Cluster
  • Oracle RAC
  • Good verbal and written communication, interpersonal and customer service skills.
  • Ability to update job knowledge by participating in educational opportunities.
  • Good troubleshooting, problem-solving, and analytical skills.

Certifications:

  • Red hat and/or Sun Solaris Certified
  • ITIL Foundations

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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