Network Operations Center UNIX Engineer

Description :

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Job Description


We are currently recruiting for an entry-level UNIX/LINUX Service Engineer to join our Network Operations Center. This is a support role with the following responsibilities:

  • Support responsibilities include 24×7 rotational on-call support, troubleshooting, incident notification and resolution, problem management, post-mortem analysis, and root cause identification.
  • Support a production environment running approximately 4000+ virtual and physical Red Hat and Solaris servers on Oracle, Dell and HP hardware platform.
  • Support internal enterprise-wide users: troubleshooting and providing problem resolution for the operating system and hardware issues.
  • Build strong, positive relationships with internal team members, as well as engineering teams, and field users in business offices and call centers.
  • Provide focus and rigor around high availability incidents, driving the incidents which are user impacting, high profile and/or multi-application through to resolution, while communicating the status (outages and returns to service) to leadership.
  • Trace and analyze origin of problems for assigned incidents and perform trending and analysis on incident data to identify potential problems.
  • Determine relevance of known problems and resolutions and accurately associate new incidents to those opened investigations.

Job Qualifications

Required Qualifications/Skills

  • Entry-level position in the UNIX/LINUX industry with the opportunity to learn and develop your skills.
  • Good verbal and written communication, interpersonal and customer service skills.
  • Ability to update job knowledge by participating in educational opportunities.
  • Good troubleshooting, problem-solving, and analytical skills.
  • Strong attention to detail.
  • Strong technical, analytical & organizational skills.
  • Self-starter with strong problem solving skills.
  • Ability to work effectively in a team environment.
  • Ability to read and understand technical documentation.

Preferred Qualifications/Skills

  • BA/BS in Computer Science, Information Systems, or MIS, or equivalent support experience in a large datacenter environment.
  • 0-2 years of professional experience

Understand hardware and server operating systems in the below areas:

  • Solaris Operating System versions 10, 11
  • Linux Red Hat RHEL 5.7 or Oracle Linux 5.6, 6.X and 7X
  • Solaris Containers/Zones
  • ZFS
  • Sun Cluster Services
  • LVM
  • VERITAS (Cluster Services, File system, Volume manager )
  • Oracle and HP Blades Hardware knowledge
  • Unified Computing Systems (UCS) hardware knowledge
  • ITIL Foundation

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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