Ivantage-Personal Lines Sr. Associate

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Brokerage team is responsible for handling agent and policyholder inquiries related to Allstate expanded market personal lines and flood business. The team is primarily accountable for providing exceptional service to all Exclusive Agents and policyholders who contact Ivantage by promptly handling their service needs. The team also handles projects or other call-team initiatives as appropriate.

The Brokerage Associate provides day-to-day consultation and support to agency owners and customers who participate in Ivantage's expanded market programs. Assists with projects to drive continuous process improvements of the Agency Care Team.

Program Consulting & Service

  • Provides exceptional service to agency owners and policyholders related to Expanded Market programs
  • Demonstrates a reasonable level of understanding of most of Ivantage's existing programs, products, and processes in order to confidently assist agents and customers with their inquiries.
  • Resolves issues of basic to moderate complexity using judgment, decision making, creative thinking and problem solving abilities.
  • Participates in calling campaigns to increase agent awareness regarding Ivantage programs
  • Quickly learns new programs and changes to existing programs
  • Provides exceptional service to agency owners and policyholders related to Expanded Market programs
  • Demonstrates an ability to influence others when action needs to be taken to address agent/policyholder issues. Liaises with other departments or resources to provide resolution.
  • Reconciles information from a variety of sources (both internal and external) to accommodate commissions and/or production requests and inquiries

Compliance Support

  • Uses prudent judgment in every day interactions to uphold Ivantage Anti-trust requirements (not sharing competitor information with Allstate), licensing requirements (decipher whether or not a licensed professional is required to handle an inquiry), and producer licensing and enrollment requirements

Job Qualifications

  • College Degree and/or prior experience preferred
  • Minimum of one year experience in customer service related field required
  • Prior experience in insurance, agency or brokerage experience preferred
  • Strong communication skills both written and oral
  • Problem solving aptitude for handling issues real-time
  • Basic project management ability
  • Thrives in changes with an adaptable/nimble work style

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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