Inside Auto Total Loss/Theft Adjuster

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an Inside Auto Total Loss / Theft Adjuster in Elkridge, MD!
Location will be in Clarksburg, MD or Columbia, MD until December 2018. Permanent location will be in Elkridge MD - candidates must be willing to accept this move.

Combine your skills of working with people and investigation!

Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex theft claims. This individual is responsible for interviewing involved parties, delivering compassionate service that is fast, fair, and easy, to ensure customer retention, and maintaining customer satisfaction during the entire claim process. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

Specific responsibilities include:

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

File Documentation and Reporting
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation
  • Investigates, reviews, determines, and verifies coverage/policy information
  • Provides basic and occasionally moderately complex coverage explanation to customer

Claim Payment Processes - Issuance and Authority
  • Processes claims payments
  • Initiates system generated checks, and pays appropriate parties

Damage Estimating
  • Evaluates and validates basic and occasionally moderately complex total loss estimate
  • Prepares total loss damage evaluation, determination, and actual cash value of vehicle
  • Researches valuation of salvage; processes salvage titles, and monitors salvage recoveries
  • Conditions total loss of vehicle and provides report to customer

Negotiation and Settlement Guidance
  • Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices
  • Processes titles, including documentation, maintaining logs and contacting banks/lien holders
  • Communicates partial or total denials for basic and occasionally moderately complex claims

Other Projects and Responsibilities
  • May serve on a committee or project as appropriate
  • May participate in one or more basic or occasionally moderately complex special assignments

Job Qualifications

  • High School/GED or equivalent required -- Bachelor's degree in related field preferred
  • Experience investigating evaluating, negotiating and setting moderately complex auto claims strongly preferred
  • Prior knowledge with an auto estimating software, CCC Pathways, Audatex, Mitchell, etc preferred
  • Excellent written and verbal communication skills with a passion for helping others.
  • Strong organizational and computer skills.
  • Persistence and the ability to work through and solve problems.
  • Bilingual candidates are strongly encouraged to apply
  • Military candidates are strongly encouraged to apply


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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