Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Allstate

Field Property Adjuster

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for a Field Property Adjuster in Cicero, IL!

As an Allstate Field Property Claims Adjuster you will play a vital role to ensure we deliver on our promise to help restore people's lives after they've had a loss. Under limited supervision, this job is responsible for investigating, negotiating and settling complex property damage and liability insurance claims. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Want more jobs like this?

Get jobs delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

Specific responsibilities include:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Handles first notice of loss of water damage claims
  • Investigates, reviews, determines and verifies complex coverage/policy information
  • Provides coverage explanation to customer
  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation
  • Completes and reviews contents inventory, contents pricing, and mitigation bills
  • Notifies insured of exposure over the policy limit
  • Prepares damage estimate for moderately complex claims
  • Handles ALE (additional living expense) claims
  • Handles claims involving sink holes, extra-contractual liability, or claims that include Public Adjuster involvement
  • Inspects and estimates water damage, hail damage, or smoke and fire damage in a dwelling
  • Adheres to applicable compliance standards
  • Negotiates and settles claims in accordance with business unit best practices
  • May participate in one or more complex special assignments

Job Qualifications

  • Four-year college degree is preferred or HS Diploma/GED with a minimum of one year property estimating experience
  • Prior use of Xactimate or any other estimating programs a plus
  • Must be able to lift at least 25lbs.
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Proven ability to work independently with little or no supervision
  • Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Bilingual candidates are strongly encouraged to apply.
  • Military candidates are strongly encouraged to apply

CLK789

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

ABC

Job ID: 5ba866a5493b6fbadbd2ee91f658269b
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Long-Term Disability
    • Short-Term Disability
    • HSA
    • FSA
    • Mental Health Benefits
    • On-Site Gym
    • Pet Insurance
    • Virtual Fitness Classes
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Adoption Leave
    • Family Support Resources
    • Adoption Assistance Program
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Pension
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Promote From Within
    • Mentor Program
    • Lunch and Learns
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Allstate.

This job is no longer available.

Search all jobs