Field Auto Adjuster
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Allstate Insurance Company has an exceptional career opportunity for a Field Auto Adjuster in Las Vegas, NV!
Job Family Summary
The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Auto claims involve the evaluation and resolution of physical damages to vehicles.
Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates moderately complex and occasionally complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed at a drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
Investigates moderately complex or occasionally complex files, reviews damage, takes photos, and determines reparability or total loss
Prepares damage estimates for moderately complex or occasionally complex claims and locates parts
Prepares, reviews, reconciles and/or approves supplements
Conditions vehicles and prepares report for customer
Determines valuation of salvage
Evaluates diminished value in a moderately complex or occasionally complex claim
Claim Payment Processes - Issuance and Authority
Processes claims payments
Initiates system generated checks and pays appropriate parties
Negotiation and Settlement Guidance
Negotiates and Settles moderately complex and occasionally complex claims in accordance with business unit best practices
Other Projects and Responsibilities
Responds to moderately complex and occasionally complex arbitrations contentions
May participate in one or more moderately complex and occasionally complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
- Please note that, since this is a field service position, you will need to have a valid driver's license
- Bachelor's degree a plus or Certified Collision Repair or Auto body Technician program or High School Diploma/General Education Diploma (GED)
- Proven record for delivering outstanding customer service
- Collision estimating experience desirable
- ICAR platinum certification, ASE certification and/or an Adjuster's license are especially desirable
- Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
- Excellent written and verbal communication skills
- Strong organizational and computer skills
- Ability to be a self-starter and work independently
- Bilingual candidates are strongly encouraged to apply
- Military candidates are strongly encouraged to apply
- Military experience is a plus
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
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