Experienced Field Auto Adjuster

Description :

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Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Allstate Insurance Company has an exceptional career opportunity for an Experienced Field Auto Adjuster in Naperville, IL!

Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, negotiates complex settlements with repair facilities, and estimates repair times for rental/loss of use. This individual is also responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. This role may be performed at a drive-in location or in the Field. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Job Requirements:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Investigates complex files, reviews damage, takes photos, and determines reparability or total loss
  • Prepares damage estimates for complex claims and locates parts
  • Prepares, reviews, reconciles and/or approves supplements
  • Conditions vehicles and prepares report for customer
  • Determines valuation of salvage
  • Evaluates diminished value in a complex claim
  • Processes claims payments
  • Initiates system generated checks and pays appropriate parties
  • Negotiates and settles complex claims in accordance with business unit best practices
  • Responds to complex arbitrations contentions
  • May participate in one or more complex special assignments
  • May serve as a committee team lead for medium-sized projects or as a committee team member on large projects

Job Qualifications

  • Bachelor's degree a plus or Certified Collision Repair or Auto body Technician program or High School Diploma/General Education Diploma (GED)
  • Minimum of 5 years of auto estimating experience preferred
  • Proven record for delivering outstanding customer service
  • Collision estimating experience desirable
  • ICAR platinum certification, ASE certification and/or an Adjuster's license are especially desirable
  • Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
  • Excellent written and verbal communication skills
  • Strong organizational and computer skills
  • Ability to be a self-starter and work independently
  • Bilingual candidates are strongly encouraged to apply
  • Military candidates are strongly encouraged to apply CLK789

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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