Ent Svc-Processing Support-Assoc II

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Process Description – The CAT Support team is part of the Claims Services department located in Irving, Texas. We support the National Catastrophe Team and process many back-end tasks for them.

OAD - Outside Adjuster tasks, many different tasks worked for the adjusters.

Triage - Tasks created due to supplements sent in to the claim.

Auto PCR - Pending claim review, review the claim to make sure it is progressing or close it if needed.

Total Loss Paperwork - Send out total loss paperwork to the insured.

Checks - System and Field Claim Payment check requests from the Auto CAT team, cancel and reissue requests.

Investigates - Items escalated from the Xactimate, Ladder Assist, and check processes that need an adjusters review.

Denial Letters - Denial letters sent to insured requested from outside adjuster.

Agent Letters - Letters sent to Agents when an insured's vehicle is a total loss.

Xactimate Reviews - Review the claim file for accuracy and to approve the file for the adjuster to bill.

Mail Packs - Customer Care pack sent to the insured, it gives info on the claim process.

CAT Imaging Rejects - Imaged documents that have exceptioned out of the imaging process, returned mail.

MOI Calls - Call to insured to set up drive-in or field inspections of their vehicles.

Correct Claim Owner - Change the claim owner on Auto claims that weren't yet coded as CAT.

Title/Lienholder Auto - Contact Lein holders for payoffs or title documents for the total loss process.

EagleView - Payment to vendor for roof pictures and diagrams.

EagleView Refund/AR List - Refunds from EagleView from overpayments, and a list for outstanding invoices.

CAT Recoveries - Recovery of monies due to overpayment of CAT claims.

Property PCR - Pending claim review, review the claim to make sure it is progressing or close it if needed.

Reporting - Reports for the National CAT team.

Ladder Assist - Payment to vendor for roof access and diagrams.

Some processes we will support will be based on the characteristics of that event and therefore have not yet been defined.

Job Qualifications

  • 10 key skills / data entry
  • HS diploma
  • CAT team – work overtime when needed, 7a-7p and weekends during catastrophe situations
  • NextGen and Mainframe experience a plus
  • MS Office – Outlook/ Excel
  • Team player
  • Forward thinker/ proactive
  • Customer Service/ Phone Skills
  • Insurance background

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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