Encompass Represented Casualty Adjuster

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Job Description

Encompass has an exceptional career opportunity for a Represented Casualty Adjuster in Woodridge, IL!

Do you have a passion for investigation? Do you provide great customer service? Combine your skills of working with people and investigation!

As a Represented Casualty Claims Service Adjuster you are responsible for investigating complex claims when an attorney is representing the injured party which typically will include uninsured or underinsured motorist claims in single or multi car accidents, injury casualty soft tissue and represented- moderate to major claims, complex commercial property liability, extra-contractual liability claims, and specialized claims. You will also handle claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. You will take recorded statements, resolve loss of use claims, make payments to appropriate parties, and negotiate and settle or refer bodily injury issues that cannot be resolved. You will need to deliver compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and resolving damages, and negotiating and settling complex claims.

You will provide mentoring and coaching to the team. You will work independently, prioritizing your responsibilities, and managing your workload. You will also consistently meet band level behaviors, production, quality, and/or customer service goals. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.

• Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy and follows up to ensure that customer needs have been met
• Documents a claim file with notes, evaluations and decision-making process
• Investigates and explains minimum coverage limits in complex claims involving single or multiple claimants
• Sets initial reserve, updates reserve, documents rationale and claim summary notes
• Takes recorded statements from insureds, witnesses, medical providers, etc., conducts investigations into complex auto accidents to establish liability and prepare summaries
• Reviews files to identify complex potential legal issues
• Negotiates and settles claims in accordance with business unit standard methodologies
• May participate in one or more complex special assignments
• May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
• May serve as a subrogation or arbitration panelist
• May assist or participate in Telephone Alert Conferences regarding complex claims referred to Home Office
• Assists in reviewing files and making recommendations to refer files to Home Office for escalation
• Achieving targeted performance goals to manage costs and support Encompass's industry-leading operational standards

Job Qualifications

  • Minimum of 5 years casualty adjusting experience
  • Litigation experience preferred
  • High school diploma or equivalent (GED) required
  • Bachelor's degree preferred
  • Strong computer skills with proficiency in Microsoft Office
  • Strong organization skills and the ability to work independently
  • Excellent written and verbal communication skills with a real passion for helping others
  • Persistence and the ability to work through and solve problems
  • Ability to interact effectively, and coach other on interacting effectively, with internal or external customers and act with compassion
  • Bilingual applicants are strongly encouraged to apply
  • Military applicants are encouraged to apply

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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