Encompass Field Auto Adjuster

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Encompass Insurance Company has an exceptional career opportunity for a Field Auto Adjuster in Arlington, VA.

Under limited supervision, this job is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repair. You will be responsible for inspecting damaged vehicles and preparing itemized auto damage appraisals to return customers' vehicles to their pre-loss condition. You will be responsible for inspecting damaged vehicles and writing repair estimates, negotiating complex settlements with repair facilities, and estimates repair times for rental/loss of use. You will also be responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. You will work independently, prioritizing your own responsibilities, and managing your workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Job Requirements:

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Investigates complex files, reviews damage, takes photos, and determines reparability or total loss
  • Prepares damage estimates for complex claims and locates parts
  • Prepares, reviews, reconciles and/or approves supplements
  • Conditions vehicles and prepares report for customer
  • Determines valuation of salvage
  • Evaluates diminished value in a complex claim
  • Processes claims payments
  • Initiates system generated checks and pays appropriate parties
  • Negotiates and settles complex claims in accordance with business unit best practices
  • Responds to complex arbitrations contentions
  • May participate in one or more complex special assignments
  • May serve as a committee team lead for medium-sized projects or as a committee team member on large projects

Job Qualifications

  • High School/GED and/or Bachelor's degree in related field preferred or 7-10 years of auto adjusting and estimating experience
  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies broad knowledge of insurance policy, coverage, and regulation
  • Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Applies broad industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Applies broad knowledge of problem solving and preparation of reports for analysis
  • Applies broad ability to leverage learned technical skills in support of team objectives
  • Applies broad negotiation and/or arbitration skills
  • Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies broad problem solving skills to continuously improve business outcomes
  • Applies broad knowledge of training facilitation and coaching skills
  • Ability to investigate, evaluate, negotiate and settle complex claims
  • Provides broad individual decision-making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements
  • Bilingual candidates encouraged to apply
  • Military candidates are strongly encouraged to apply

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The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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