Customer Service Associate/Underwriting Dept.

Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Customer Service Associate Positions in our Underwriting Department available at Allstate in Hudson, Ohio location!

Tentative Start Date: 3/13/17

Schedule: Start times will begin from 9:00 AM- 12:30 PM, Monday-Friday. You will have a set schedule. (Rotating Saturdays after 18 months of employment)

Training Schedule: 9:00 am- 5:30 pm, Monday – Friday.

Starting Annual Salary: $31,200.00 (paid bi-weekly) Benefits effective first day of employment!

The Team

Allstate’s RMBC Team is committed to providing Allstate Agents with top of the line customer service experience. Devoted to an analytical approach guided by the customer’s experience; tactfully solving and resolving any and all inquiries.

Allstate Insurance Company is currently seeking talented and highly-motivated individuals who want to learn and grow with our Hudson, OH underwriting department. We have multiple opportunities, with multiple shift options available for an upcoming training class scheduled on March 13, 2017..

The Underwriting Customer Service Associate position provides extensive training and career development opportunities. Sound interesting? If so, we’d like to speak with you!

The Position

The Underwriting Customer Service Associate evaluates and makes Individual Risk Management decisions across multiple lines of insurance, answers inquiries on the status of policy, risk eligibility and underwriting policies and procedures, reviews underwriting decisions and suggests process improvements. The ideal candidate will have excellent customer focus, the ability to multi-task, and enjoy working in a fast-paced, call center environment.

Responsibilities Include:

  • Evaluating individual new business, policy changes, and renewal/ reinstatements across all lines of insurance
  • Performing in a high volume inbound and outbound call center, answering agent inquiries on status of policy, risk eligibility, as well as underwriting policies and procedures (70%-90% of the day is spent on the phones working with agents)
  • Obtaining and analyzing information to ensure quality and accuracy of decisions

Job Qualifications

  • 2+ years of customer service/ call center and insurance experience preferred, but not required
  • High school diploma or GED required
  • Intermediate computer skills including: Microsoft Office (Word, Excel, and Outlook)
  • Strong decision making skills and analytical thinking required with the ability to make independent decisions and use proper judgment
  • Ability to communicate clearly, professionally and empathetically (both oral and written)
  • Must be customer focused, collaborative, and a team player

This position requires sitting for long periods. Attendance is of up most importance!

Aptitude test required

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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