Coverage Investigation Unit (CIU) Analyst

Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Our Coverage Investigative Unit located in Charlotte, North Carolina is looking to add an Adjuster Analyst to their team.

The Allstate Coverage Investigative Unit serves the policyholder through the thorough investigation and prompt resolution of coverage issues on personal lines auto policies.

Responsibilities include:

  • Providing world class customer service
  • Resolving coverage issues compassionately in a way that is fast, fair, and easy
  • Providing internal and external customers with a timely resolution, clear explanation, and addressing questions and concerns which may not be specific to your role
  • Making payment and closing Express owned claims when the opportunity exists in an effort to positively impact cycle time and the Net Satisfaction Survey country-wide
  • Communicating with multiple parties for the purpose of investigating coverage issues including agents, MCO partners, and customers
  • Providing customers with a timely resolution, clear explanation, and addressing questions and concerns which may not be specific to your role
  • Documenting claim files with facts and your decision making process in a manner that is easy for non-CIU performers to understand
  • Handling coverage issues for the entire country
  • Learning auto coverage to an expert degree

Job Qualifications

  • Passion for customer service
  • Excellent communication skills
  • Strong organizational skills
  • 1 year claims handling experience
  • Four year degree preferred
  • Ability to use the internet, Microsoft office, and navigate between multiple applications
  • Demonstrate problem solving skills
  • Flexible schedule and availability to work some holidays

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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