Connected Car Operations Consultant II

Description :

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Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Connected Car team develops and oversees strategic initiatives within the roadmap for Connected Car. The team also provides oversight and day-to-day direction to continuously improve the Connected Car experience and optimize operational performance. This role is within the Allstate Rewards team, our telematics rewards program.

Job Summary

The Connected Car Operations Consultant II is responsible for supporting and/or leading the implementation of new projects, initiatives and deliverables that align with the Connected Car overall strategic direction and Allstate Rewards program-specific goals to help achieve targeted results. Allstate Rewards is a member engagement program (includes both customers and non-customers) that provides frequent, personalized and positive rewards that encourages and reinforces safe driving behavior by awarding participants with points based on their driving performance and overall engagement with Allstate. This individual supports the Allstate Rewards Product Manager as well as works collaboratively across AORs, other internal stakeholder teams and external vendors to ensure overall alignment and a seamless cross-channel and engaging Allstate Rewards member experience. He/she also closely monitors program performance and analyzes results to ensure initiatives achieve intended outcomes and makes recommendations to enhance the program’s design and/or member experience.

Key Responsibilities

  • Supports and/or leading project efforts within the Allstate Rewards Roadmap with an appropriate sense of urgency and accountability for project results
  • Collaborates across AORs, internal stakeholder teams (e.g. technology, marketing, corporate communications, accounting, legal, agent) and/or with external vendor to help implement initiatives; influences others as needed to support team goals and initiatives
  • Participates in the development and maintenance of program deliverables (e.g. presentations, regular and ad hoc reports, project updates)
  • Collects and analyzes program and member-level data and insights; leverage results to identify problems or issues, propose changes or viable options, make recommendations for resolutions or general enhancements/improvements, and leading those changes

Job Qualifications

  • Education: Bachelor’s degree
  • Experience: 2+ years of related experience
  • Interest and applied knowledge of rewards/loyalty programs, program/project management, reporting & analysis, data management and online (e.g. website, email) and mobile/social communication channels
  • Strong written and verbal communication skills
  • Intermediate presentation skills
  • Strong analytical and reporting skills
  • Intermediate Microsoft Office skills
  • Strong experience in time and task management
  • Strong attention to details and reporting accuracy
  • Internal and external customer-orientation with an appropriate sense of urgency and accountability

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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