Commercial Property Adjuster

    • Irving, TX

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Job Description

Allstate Insurance Company has an exceptional career opportunity for a Commercial Property Adjuster located in Irving, TX!

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Commercial claims involve business auto and fleets or business property and liability. Under general supervision, this job is responsible for investigating, negotiating and settling basic and occasionally moderately complex commercial property or liability insurance claims, including claims involving structure and/or contents losses as a result of fire, water, theft, etc. This individual often handles losses that do not require an outside adjuster's inspection and works directly with clients. This individual reviews the insurance policy, reviews reports and photos, evaluates damages, analyzes coverage, and authorizes payments. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual is also gaining experience and consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Work hours will be Monday - Friday from 9:00am - 5:30pm or 9:30am - 6:00pm. Some late duty may be required.

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met


File Documentation and Reporting
  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • Handle first notice of loss of water damage claims


Coverage, Liability and Evaluation
  • Investigates, reviews, determines and verifies basic and occasionally moderately complex coverage/policy information
  • Provides coverage explanation to customer


Damage Estimating
  • Reviews/approves basic and occasionally moderately complex repair estimate
  • Prepares basic and occasionally moderately complex damage estimates
  • Organizes and reconciles bills
  • Handles contents inventories and basic and occasionally moderately complex pricing analysis and prepares claims reports
  • Handles inside investigation of basic and occasionally moderately complex mortgagee claims
  • Adheres to applicable compliance standards


Negotiation and Settlement Guidance
  • Negotiates and settles claims in accordance with business unit best practices


Other Projects and Responsibilities
  • May serve on a committee or project as appropriate
  • May participate in one or more basic or occasionally moderately complex special assignments
  • Conducts subrogation investigations involving basic and occasionally moderately complex claims
  • Handles basic and occasionally moderately complex claims involved in appraisal or mediation


Job Qualifications

Notice of Licensing Requirement

As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a Commercial Auto Litigation Adjuster. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company.

  • Bachelors degree in related field preferred or equivalent experience
  • Ability to interact effectively with internal or external customers and act with empathy
  • Beginning to apply knowledge of insurance policy, coverage, and regulation
  • Beginning to apply knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Beginning to apply industry knowledge to discipline practices, including best practices, to support the business unit
  • Beginning to apply knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Beginning to apply knowledge of standardized problem solving and preparation of basic reports for analysis
  • Beginning to apply ability to leverage learned technical skills in support of team objectives
  • Beginning to apply negotiation and/or arbitration skills
  • Beginning to apply conflict management and problem resolution skills in managing internal and external customer relationships
  • Ability to investigate, evaluate, negotiate and settle basic and occasionally moderately complex claims
  • Provides individual decision making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Allstate is the largest publicly held personal lines property and casualty insurer in America.

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